Wholesale Operations Assistant Commercial · London Office ·

SunGod Ltd; London; Hybrid; GBP 28,000 - 31,000; Full time

Job summary

An established industry player in the outdoor sector is seeking a Wholesale Operations Assistant to join their dynamic team. This full-time role offers a unique opportunity to be a vital link between the company and its retail partners, ensuring smooth operations and logistics. Ideal candidates will possess strong communication and organizational skills, with a keen eye for detail and a proactive approach to problem-solving. You'll thrive in a fast-paced environment, managing multiple accounts while contributing to operational improvements. Join a purpose-driven organization that values sustainability and offers generous benefits, including 30 days of holiday. If you're eager to grow your career in operations, this role is perfect for you.

Benefits

30 days holiday allowance

Generous benefits package

Flexible working hours

Opportunity for career growth

Qualifications

• 1+ years experience in an operations role with excellent communication skills.
• Proficient in managing systems and databases with a focus on accuracy.

Responsibilities

• Manage onboarding processes for new accounts and distributors.
• Track stock levels and address potential shortages proactively.

Skills

Communication Skills

Organizational Skills

Problem-Solving

Attention to Detail

Multitasking

Education

1-2 years of experience in operations

Tools

Airtable

Shopify B2B

Asana

Job description

At a glance:

Full-time starting April, with hybrid working.

Entry/Junior/Mid (minimum 1+ years relevant experience).

Experienced-based salary between £28,000-31,000.

London (minimum 2-3 office days/week).

Five-stars on Glassdoor.

Generous 30 days holiday allowance plus bank holidays.

Leading benefits package & competitive salary.

Work for a Certified B Corporation.

Opportunity to get in at the ground floor of a purpose-driven, fast-paced, fast-growth company in the outdoor industry; lots of scope for your growth!

What is the job role?

As the Wholesale Operations Assistant, you’ll be an integral point of contact between SunGod and our retail partners' operational teams. You will deploy your exceptional communication and organisational skills to support current and new wholesale partners through onboarding, order placement, and delivery phases. You’ll be the go-to problem solver for any logistical or operational challenges our wholesale partners are facing and collaborate closely with both the commercial and operations teams, keeping all stakeholders informed and ensuring we are delivering a seamless operations experience.

This role requires a proactive candidate who can quickly learn and maintain complex systems, databases, and processes, with a strong focus on accuracy and attention to detail. You’ll need to be highly organised and capable of managing a growing number of accounts at one time in a fast-paced environment, ensuring all processes run smoothly and scale with the addition of new accounts every month.

Key Responsibilities:

1. Manage the end-to-end onboarding processes for all new accounts and distributors.
2. Ensure Purchase Orders are accurately submitted and processed.
3. Track and monitor stock levels, proactively addressing potential shortages or adjustments needed to minimise disruption to customers.
4. Be the first point of contact for our retail partners on anything operations or logistics related.
5. Communicate between SunGod’s sales and operations team, and the partner’s operations team.
6. Learn and maintain complex systems and databases, with a focus on accuracy, to ensure all stock, order, and retailer information is consistently up-to-date.
7. Assist in identifying areas for operational improvement, contributing insights that could enhance our supply chain efficiency and reduce costs.
8. Understand SunGod’s triple bottom line of people, planet, and profit, and incorporate this into your job role every day.

Who are we looking for?

The ideal candidate for this role is meticulously organised, communicative, has a keen eye for operational improvements, and is eager to build a career in operations with escalating responsibilities over time. You’ll report directly to the Partnerships Director but will work closely with the Operations team.

The ideal person has the following skills, experiences, and competencies:

1. 1-2 years of experience in an operations-based role. Excellent written and verbal communication skills.
2. The ability to collaborate effectively in a cross-functional team and with external suppliers.
3. Exceptional organisational skills with a keen eye for detail.
4. Proficiency with software and the ability to quickly learn and manage systems and databases.
5. Ability to multitask and prioritise, maintaining focus and accuracy under pressure.
6. Experience with B2B CRM and PM tools is desirable (Airtable, Shopify B2B, Asana, etc.).
7. A genuine interest in sports and the outdoors, aligning with our brand values and active community.

What to expect from this application…

This application will ask a few questions about you and your experience.

You will be required to upload a CV at this stage, so it is ready for a future stage.

Based on your application, you may then be invited to complete a skills-based task followed by a panel interview and a final interview.

Blind Applications

In the first stages of our process, your name and other details will be hidden from your CV and application to remove potential unconscious bias in our hiring processes, and to ensure we hire the best candidate for the role.

A tip before you start...

Before you begin, we recommend you take a moment to ask yourself these questions: Why me? Why this role? Why SunGod?