Wheelchair Service Administrator

Dorset HealthCare University NHS Foundation Trust; Ringwood; On-site; GBP 21,000 - 27,000; Full time

Job summary

Dorset HealthCare University NHS Foundation Trust is seeking a Wheelchair Service Administrator to join the Administration Team in the Dorset Wheelchair Service. The role involves supporting clinical staff, arranging equipment and appointments, and ensuring a high-quality, client-oriented service.

DBS check is required and visa sponsorship is not available. You will be based at Acorn Building, St Leonards Hospital, with travel across Dorset.

Qualifications

• Knowledge of office procedures
• Experience of making appointments and diary management
• Demonstrable written and verbal English communication
• Ability to work in a client-focused environment

Responsibilities

• Work in a small admin team to provide equipment for wheelchair clients
• Make appointments and other essential admin tasks to meet client needs
• Travel within Dorset to other sites as required
• Refer to attached job description for full duties and responsibilities

Skills

Good communication

Prioritise work effectively

Client-focused environment

Adaptable and flexible

Education

NVQ 3 in related OT assistant subject

Keyboard skills RSAII/III or equivalent

Job description

Dorset HealthCare University NHS Foundation Trust

Wheelchair Service Administrator

The closing date is 17 November 2026

We are looking to recruit an enthusiastic, methodical minded person to join our Administration Team in the Dorset Wheelchair Service.

You will work as part of an effective and responsive administration team supporting the clinical staff in their provision of NHS wheelchairs and associated equipment to clients.

You will work within the team to support the provision of a reliable, flexible, high quality and proactive client orientated service.

Working for the Dorset Wheelchair Service you will be part of a effective, enthusiastic, supportive team for the provision of wheelchairs to the clients of Dorset. Our organisation works hard to provide a service we are proud of that meets the needs of the clients and we work toward the standards requested by NHS England.

Employment in this post requires an Enhanced Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of.

Please note visa sponsorship for this role is unfortunately not available. Ensure you hold valid right to work in the UK and will not require sponsorship if successful.

Main duties of the job

You will work in a small, friendly admin team, along with other members of our service to provide equipment for a wide community based range of clients with wheelchair needs. Making appointments and other essential tasks that are needed so that we are able to meet the needs of the clients.

Please see the job description and person specifications for a more detailed account of your main duties in supporting our teams to supply an efficient service to the clients of Dorset with the provision of equipment and appointments they need. You will be based at the Acorn Building at St Leonards Hospital but there will be a need to travel within the whole of Dorset to our other site.

About us

At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.

Job responsibilities

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

We understand that AI can be a useful tool when completing your application. However, we are seeing an increasing over-reliance of AI tools, which can negatively affect your application as it reduces a candidates individuality, and makes it difficult for us to gain a clear and authentic understanding of your experience, skills, and in turn your suitability for the role.

All submissions must be truthful and if you do use AI, it should only be used to enhance your application and not create your supporting statement in its entirety. Your supporting statement should be in your own words and must accurately reflect your personal experience and achievements. Where we have concerns that AI has been used to generate content that misrepresents your experience and suitability for the role, we may withdraw your application.

As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do [e-mail]

Person Specification

Knowledge, skills and training

• Knowledge of office procedures
• Keyboard skills RSAII / III or equivalent qualifications
• Experience of making appointments and diary management
• NVQ 3 in related OT assistant subject

Job specific experience

• Evidence of good communication skills both verbal and written
• Demonstrate ability to prioritise work effectively
• Experience of working within a client focused environment
• Working with people with complex health and social needs
• Good verbal and written communication skills
• Able to be adaptable and flexible

Additional requirements

• Demonstrable skills in written and spoken English to a standard which enables the post holder to carry out the full range of duties and responsibilities of the role effectively
• Ability to exercise tact and diplomacy and to acknowledge confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Dorset HealthCare University NHS Foundation Trust

Address

Wheelchair Service, Acorn Building, St Leonards Hospital, also other satellite location in West Dorset

Wheelchair Service, Acorn Building, St Leonards Hospital, also other satellite location in West Dorset