West Sussex Driver Operations Lead

Millbrook Healthcare; Littlehampton; On-site; GBP 27,000 - 37,000; Full time

Benefits offered by this job

Company Pension Scheme

Life Assurance

Up to 33 days holiday

Rewards scheme

Job summary

Millbrook Healthcare seeks an Operations Team Leader – Driver in West Sussex to guide and coach Driver Technicians while combining hands-on delivery work with leadership responsibilities.

You will oversee home visits for delivery, installation, and maintenance of community equipment, ensuring high service quality and regulatory compliance across care homes, hospitals and schools. A strong customer-service mindset and a focus on safety are essential.

Qualifications

• Experience leading or supervising field-based teams in an operational, logistics, or delivery context.
• Strong knowledge of stock control and logistics processes.
• Proven ability to work with scheduling and planning.
• Excellent communication and customer service skills.
• Valid UK driving licence (minimum 2 years) with up to 6 points.
• Solid IT skills and comfort with operational systems.
• Good understanding of health & safety and compliance requirements.

Responsibilities

• Lead Driver Technicians and provide coaching on delivery best practices.
• Oversee West Sussex fleet; manage maintenance schedules and weekly vehicle checks.
• Conduct driver check-ins; assess customer interactions and driving standards.
• Ensure daily debriefs for all driver technicians.
• Close orders from the previous day; generate daily/weekly performance reports.
• Collaborate with Warehouse and Customer Services to meet SLAs.
• Support Operations Manager in weekly team briefs and scheduling.
• Act as escalation point for driver-related operational issues and user concerns.
• Ensure compliance with health, safety, infection control and safeguarding policies.

Skills

Leadership

Fleet management

Logistics

Scheduling

Customer service

Driving licence

Health & safety

IT literacy

Job description

Millbrook Healthcare seeks an Operations Team Leader – Driver in West Sussex to guide and coach Driver Technicians while combining hands-on delivery work with leadership responsibilities.

You will oversee home visits for delivery, installation, and maintenance of community equipment, ensuring high service quality and regulatory compliance across care homes, hospitals and schools. A strong customer-service mindset and a focus on safety are essential.