Driver Operations Lead – Home Healthcare Deliveries

Millbrook Healthcare Group; Southampton; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Company Pension Scheme

Life Assurance

Up to 33 days holiday

Rewards scheme and perks

Job summary

Millbrook Healthcare Group in Southampton seeks an Operations Team Leader – Driver to lead a team of Driver Technicians, blending hands-on delivery work with leadership for a compliant, customer-focused healthcare equipment service.

You will oversee delivery, installation, repair, collection and maintenance of community equipment at homes and care settings, coaching drivers and ensuring fleet checks while driving improvements and safety.

Qualifications

• Proven experience in operational or delivery-based leadership.
• Experience supervising field-based teams.
• Knowledge of stock control and logistics.
• Experience with work scheduling and planning.
• Excellent customer service and communication skills.
• Full UK driving licence (min 2 years) with ≤6 points.

Responsibilities

• Act as a role model for Driver Technicians and provide on-the-job coaching.
• Oversee the Southampton fleet, own maintenance schedule and weekly vehicle checks.
• Hold check-ins with drivers and assess customer interaction and driving standards.
• Ensure a full daily debrief for all driver technicians.
• Close orders from the previous day; run daily/weekly reports.
• Work with Warehouse and Customer Services to meet SLAs.
• Support Operations Manager at weekly team briefs.
• Assist with team scheduling, route planning and workload distribution.
• Act as first point of escalation for operational issues and driver queries.
• Ensure health and safety, manual handling and infection control compliance.
• Support induction and training of new drivers and sign-off of competencies.

Skills

Team leadership

Fleet management

Delivery scheduling

Customer service

Driving licence (UK, 2+ yrs)

IT literacy

Health & safety knowledge

Job description

Millbrook Healthcare Group in Southampton seeks an Operations Team Leader – Driver to lead a team of Driver Technicians, blending hands-on delivery work with leadership for a compliant, customer-focused healthcare equipment service.

You will oversee delivery, installation, repair, collection and maintenance of community equipment at homes and care settings, coaching drivers and ensuring fleet checks while driving improvements and safety.