Welsh-Speaking Receptionist & Family Information Worker

Powys County Council; Llandrindod Wells; On-site; GBP 12,000 - 18,000; Full time

Job summary

Powys County Council is seeking a Receptionist and Family Information Worker (Welsh Essential) to greet visitors and answer calls in a welcoming, sensitive, and efficient manner at the Family Centre.

The role requires Welsh and English bilingual communication, strong customer service, organizational and digital information-management skills, and the ability to resolve enquiries at the first point of contact.

Qualifications

• Welsh/English bilingual communication required.
• Strong customer service and problem-solving skills.
• Calm, understanding approach to handling challenging situations.
• Good organisation and digital information-management skills.

Responsibilities

• Promote a No Wrong Door approach, handling enquiries face to face or by phone.
• Provide information, advice and assistance to Children, Families and Young People to access universal services.
• Take ownership of enquiries through to resolution.
• Assist families to access universal services to prevent the need for targeted support.

Skills

Bilingual Welsh/English

Customer service

Problem solving

Communication

Job description

Powys County Council is seeking a Receptionist and Family Information Worker (Welsh Essential) to greet visitors and answer calls in a welcoming, sensitive, and efficient manner at the Family Centre.

The role requires Welsh and English bilingual communication, strong customer service, organizational and digital information-management skills, and the ability to resolve enquiries at the first point of contact.