Receptionist and Family Information Worker (Welsh Essential)

Powys County Council; Llandrindod Wells; Presencial; GBP 12.000 - 18.000; Jornada completa

Descripción de la vacante

Powys County Council is seeking a Receptionist and Family Information Worker (Welsh Essential) to greet visitors and answer calls in a welcoming, sensitive, and efficient manner at the Family Centre.

The role requires Welsh and English bilingual communication, strong customer service, organizational and digital information-management skills, and the ability to resolve enquiries at the first point of contact.

Formación

• Welsh/English bilingual communication required.
• Strong customer service and problem-solving skills.
• Calm, understanding approach to handling challenging situations.
• Good organisation and digital information-management skills.

Responsabilidades

• Promote a No Wrong Door approach, handling enquiries face to face or by phone.
• Provide information, advice and assistance to Children, Families and Young People to access universal services.
• Take ownership of enquiries through to resolution.
• Assist families to access universal services to prevent the need for targeted support.

Conocimientos

Bilingual Welsh/English

Customer service

Problem solving

Communication

Descripción del empleo

Receptionist and Family Information Worker (Welsh Essential)

Welsh language skills are essential for this position

About the role:

To promote a “No Wrong Door approach” dealing courteously, efficiently and sensitively with all customers, face to face, or over the telephone in the Family Centre; ensuring that all enquiries are correctly identified and that they are, so far as possible, resolved effectively at the first point of contact, by taking ownership of the enquiry / problem through to a resolution point in accordance with service delivery agreements with

relevant departments.

Help provide Information, Advice and assistance to Children, Families and Young People that will be of benefit, this will include helping families access universal services that may prevent the need for targeted support.

About you:

• A passion for helping children, young people and families, ensuring they feel welcomed, listened to and supported to access the right information and services.
• Excellent bilingual communication skills in Welsh and English, with the ability to communicate sensitively, clearly and professionally with families, colleagues and other professionals.
• Strong customer service and problem-solving skills, taking ownership of enquiries and aiming to resolve them effectively at the first point of contact.
• A calm and understanding approach, with the confidence to manage challenging, difficult or stressful situations appropriately.
• Good organisation, digital and information-management skills, including