PABC Booking Clerk

Betsi Cadwaladr University Health Board; Wrexham; On-site; GBP 21,000 - 26,000; Full time

Job summary

Join the Patient Booking Department at Betsi Cadwaladr University Health Board for a fixed-term secondment in North Wales. You will help reduce waiting times by booking outpatient, pre-operative and theatre appointments within a busy call centre, contributing to improved patient access.

We have six vacancies across the Health Board: two in the Central Area (Bodelwyddan or Abergele) and four at Wrexham Maelor Hospital.

Qualifications

• GCSE maths and English at A-C
• NVQ3 or equivalent or experience in a busy office environment
• IT knowledge including Microsoft packages
• Excellent communication skills, written and verbal
• Ability to work as part of a team
• Experience with NHS systems or waiting list management (desirable)

Responsibilities

• Booking outpatient clinic appointments, pre-operative appointments and theatre procedures
• Working in a busy appointments call centre as part of a team
• Supporting services to improve waiting times and patient experience

Skills

Call centre experience

Excellent communication

Experience with general public

Education

GCSE maths and English A-C

NVQ3 or equivalent

Tools

Microsoft Office

Job description

Job Overview

This post is fixed term/secondment for 5 months due to the needs of the service

IF YOU ARE INTERESTED IN APPLYING FOR THE SECONDMENT POSITION, YOU MUST OBTAIN PERMISSION FROM YOUR CURRENT LINE MANAGER PRIOR TO APPLYING FOR THIS POST.

Working as part of a team in a busy appointments call centre, booking a range of outpatient clinic appointments, pre-operative appointments and theatre procedures.

Welsh Skills Need To Be Learnt

Main duties of the job

An exciting opportunity has arisen to join the Patient Booking Department at Betsi Cadwaladr University Health Board as part of an ambitious programme to reduce waiting times and improve access to healthcare services for the people of North Wales.

Job Overview

This post is fixed term/secondment for 5 months due to the needs of the service

IF YOU ARE INTERESTED IN APPLYING FOR THE SECONDMENT POSITION, YOU MUST OBTAIN PERMISSION FROM YOUR CURRENT LINE MANAGER PRIOR TO APPLYING FOR THIS POST.

Working as part of a team in a busy appointments call centre, booking a range of outpatient clinic appointments, pre-operative appointments and theatre procedures.

Welsh Skills Need To Be Learnt

Main duties of the job

An exciting opportunity has arisen to join the Patient Booking Department at Betsi Cadwaladr University Health Board as part of an ambitious programme to reduce waiting times and improve access to healthcare services for the people of North Wales.

We are looking for enthusiastic, motivated and hardworking individuals to join our expanding teams, with 6 vacancies available across the Health Board:

2 posts based in the Central Area (Bodelwyddan or Abergele) and 4 posts based at Wrexham Maelor Hospital.

Working within a fast paced and supportive office environment, successful applicants will play a vital role in helping patients access the care they need by managing appointment bookings and supporting services to deliver improvements in waiting times and patient experience.

These positions are fixed term until 31 March 2027 however, they offer valuable experience within the NHS and an opportunity to develop knowledge and skills within patient administration and healthcare pathways. We would particularly welcome applications from existing Health Board employees interested in a secondment opportunity, subject to agreement from their current line manager.

If you are passionate about delivering excellent patient care through effective administration and would like to be part of a team making a tangible difference, we would love to hear from you.

Working for our organisation

Believing you are the best steward of patient projects, taking a holistic view that sets patient experience at the core of decision making you meet high standards and service your platform with efficiency and dependability.

We are not only thriving but growing in a stable environment that’s open and supportive.

Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or

Person specification

Qualification

Essential Criteria

• Good standard of education GCSE maths English A- C
• NVQ3 or equivalent or knowledge or experience working in a busy office environment
• I.T knowledge Micro soft packages

Desirable criteria

• Understanding of Medical terminology/ NHS experience
• Experience of working with NHS systems

Skills

Essential criteria

• Experience of working in an Acute hospital/GP practice or Call centre environment
• Experience of working with general public

Desirable criteria

• Experience of working with NHS systems
• Competent in use of Microsoft office

Experience

Essential criteria

• Excellent communication skills both written, verbal & telephone
• Ability to work as part of a team

Desirable criteria

• Previous waiting list management