Hybrid Customer Service Specialist – 25 Days + Birthday Off

Chetwood Bank; Stansty; Híbrido; GBP 25.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working

Birthday off

Pension with Royal London

Life Assurance

Private medical insurance (AXA)

Breakfast provided

Descripción de la vacante

Chetwood Bank in Wales is seeking a Customer Service Agent to join our Front Office in Wrexham on a 12-month fixed-term contract. You will handle inbound and outbound calls, emails and web chats, delivering courteous support across our financial product portfolio and ensuring first-contact resolution.

The role requires clear communication, attention to detail, and experience in customer-facing work. You will identify potential fraud, uphold regulatory standards, and act as a brand ambassador.

Formación

• Excellent communication with customers.
• Strong attention to detail when handling account data.
• Experience resolving customer complaints and complex cases, preferably by phone or online.
• Recent experience in a customer-facing role.
• GCSE English and Maths (C) or equivalent; A-Level qualification.

Responsabilidades

• Answering inbound calls and addressing customer queries.
• Responding to customer queries via web-chat and email.
• Adapt to multiple communication channels as needed.
• Identify and report potential fraudulent applications per policy.
• Ensure compliant and positive customer journeys.

Conocimientos

Excellent communication

Attention to detail

Customer service experience

Account data handling

Google Suite

Educación

A-Level or equivalent

GCSE English & Maths (C)

Herramientas

Google Suite

Microsoft Office

Descripción del empleo

Chetwood Bank in Wales is seeking a Customer Service Agent to join our Front Office in Wrexham on a 12-month fixed-term contract. You will handle inbound and outbound calls, emails and web chats, delivering courteous support across our financial product portfolio and ensuring first-contact resolution.

The role requires clear communication, attention to detail, and experience in customer-facing work. You will identify potential fraud, uphold regulatory standards, and act as a brand ambassador.