Wellness Store Lead & Customer Experience Coach

Holland & Barrett; Wrexham; On-site; GBP 25,000 - 29,000; Full time

Benefits offered by this job

28 days holiday

Holiday purchase scheme

Virtual GP access

Annual health testing kit

Employee Assistance Programme

Workplace pension

Life assurance

£50 product allowance

Colleague discount 25%

Cashback & retailer discounts

Wellhub membership

Cycle to Work

Job summary

Holland & Barrett in the United Kingdom is seeking a Supervisory leader to guide store teams and deliver outstanding customer experiences. You will coach colleagues, strengthen product knowledge, and ensure daily operations run smoothly to meet store goals.

You will provide trusted health guidance, drive sales, merchandising, and compliance, while fostering an inclusive environment and strong customer relationships. This role supports a fast-paced retail setting.

Qualifications

• Experience leading a team in retail or customer service.
• Strong communication and interpersonal skills.
• Ability to coach colleagues to improve product knowledge.
• Confident using digital tools to support store operations.

Responsibilities

• Lead by example to deliver exceptional customer experiences and store goals.
• Coach and develop colleagues to build confidence and product knowledge.
• Complete training to provide trusted health guidance to customers.
• Drive sales, stock availability, merchandising and store operations.
• Support performance through planning, cost control, and safe practices.
• Create a positive environment where colleagues feel supported.

Skills

Leadership

Coaching

Customer service

Communication

Retail experience

Job description

Holland & Barrett in the United Kingdom is seeking a Supervisory leader to guide store teams and deliver outstanding customer experiences. You will coach colleagues, strengthen product knowledge, and ensure daily operations run smoothly to meet store goals.

You will provide trusted health guidance, drive sales, merchandising, and compliance, while fostering an inclusive environment and strong customer relationships. This role supports a fast-paced retail setting.