Wellness Store Team Lead & Customer Coach

Holland & Barrett; Burnley; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

28 days' holiday, including bank hols

Holiday purchase scheme

24/7 Virtual GP access

Annual health testing kit (after 6 mo)

Employee Assistance Programme

Life assurance (2x salary)

£50 colleague product allowance

25% colleague discount in store and/or

Cashback and discounts from retailers

Free Wellhub membership

Cycle to Work scheme

Workplace pension

Job summary

Holland & Barrett is seeking a Store Supervisor in Burnley to lead by example, coach the team, and help customers find the right wellness products. You’ll drive sales, maintain stock, and ensure visual merchandising and compliance across the store.

In this fast-paced retail role you’ll build strong relationships, communicate effectively, and continually develop product knowledge to support customer journeys and store performance.

Qualifications

• Experience in retail or customer service.
• Strong communication and coaching abilities.
• Ability to lead and inspire a team in a busy store.

Responsibilities

• Lead by example and support the Store Manager to deliver exceptional customer experiences.
• Coach and develop colleagues to build product knowledge and confidence.
• Drive in-store sales, stock availability, merchandising and operational excellence.
• Foster a positive, inclusive environment where colleagues enjoy their work.
• Utilise digital tools to support customers and day-to-day operations.

Skills

Leadership

Customer service

Communication

Job description

Holland & Barrett is seeking a Store Supervisor in Burnley to lead by example, coach the team, and help customers find the right wellness products. You’ll drive sales, maintain stock, and ensure visual merchandising and compliance across the store.

In this fast-paced retail role you’ll build strong relationships, communicate effectively, and continually develop product knowledge to support customer journeys and store performance.