Wellness Specialist and Customer Experience Coach

The Boots Company PLC; Sunderland; Hybrid; GBP 18,000 - 23,000; Full time

Job summary

Boots Sunderland is seeking a Wellness Specialist to join our in-store team. You will champion wellbeing at every touchpoint, helping customers discover routines, products, and habits that support physical, mental, and emotional health.

On the shop floor, you'll create empowering, personalised experiences—offering expert wellness guidance and recommending holistic solutions that fit naturally into customers' lives. Your conversations will drive a seamless, omnichannel journey.

Qualifications

• Enthusiasm and passion for all things wellness.
• Interest in holistic wellness practices and overall health.
• Friendly, approachable manner and confidence starting conversations.
• Ability to put customers at ease sharing wellness concerns.
• Self-motivated, sales-driven with focus on customer experience.

Responsibilities

• Support wellness brands and provide expert, unbiased advice.
• Use open questions to understand needs and offer holistic solutions.
• Promote in-store and online services and refer to specialists when needed.
• Apply strong communication skills to connect with customers daily.
• Maintain tidy shelves and ensure the store presents its best.

Job description

Boots Sunderland is seeking a Wellness Specialist to join our in-store team. You will champion wellbeing at every touchpoint, helping customers discover routines, products, and habits that support physical, mental, and emotional health.

On the shop floor, you'll create empowering, personalised experiences—offering expert wellness guidance and recommending holistic solutions that fit naturally into customers' lives. Your conversations will drive a seamless, omnichannel journey.