Wellness Retail Team Lead & Coach

HOLLAND AND BARRETT; Ripon; On-site; GBP 13,000 - 15,000; Part time

Benefits offered by this job

28 days' holiday (incl. bank holidays)

Holiday purchase scheme

Staff discount 25%

Pension scheme

Wellbeing support

Job summary

Holland & Barrett in Ripon is seeking a Supervisor to lead the store team and deliver an exceptional customer experience. This permanent role is 20 hours per week at £14.00 per hour.

You will coach colleagues, support the Store Manager, drive sales, stock, merchandising, and ensure safe, compliant store operations. Experience in retail or customer service and strong communication are valued.

Qualifications

• Experience in retail or customer service, with the confidence to lead and inspire others.
• Excellent communication skills and the ability to build positive relationships with colleagues and customers.
• A passion for health and wellness, with curiosity to keep learning and developing your product knowledge.
• Strong organisational skills and the ability to make sound decisions in a busy retail environment.

Responsibilities

• Lead by example, supporting the Store Manager to deliver exceptional customer experiences and achieve store goals.
• Coach, motivate and develop colleagues, helping them build confidence, product knowledge and deliver their best every day.
• Complete our Qualified to Advise training to provide trusted health and wellness guidance to customers.
• Drive sales, stock availability, visual merchandising and operational excellence across the store.
• Support commercial performance through effective planning, cost control, compliance and safe working practices.
• Create a positive, inclusive environment where colleagues feel supported and customers enjoy every visit.

Job description

Holland & Barrett in Ripon is seeking a Supervisor to lead the store team and deliver an exceptional customer experience. This permanent role is 20 hours per week at £14.00 per hour.

You will coach colleagues, support the Store Manager, drive sales, stock, merchandising, and ensure safe, compliant store operations. Experience in retail or customer service and strong communication are valued.