Wellness Retail Team Lead – Coach & Drive Experience

HOLLAND AND BARRETT; Tees Valley; On-site; GBP 17,000 - 22,000; Part time

Benefits offered by this job

28 days holiday

Holiday purchase

Virtual GP

Health testing kit

Employee assistance

Pension

Life assurance

Staff discount

Cashback discounts

Cycle to work

Job summary

Holland & Barrett in Darlington (North Gate) is hiring a Supervisor on a 9 month fixed-term contract, 26 hours per week. You will support the Store Manager, coach colleagues, and ensure excellent customer service while promoting our health and wellness range.

You’ll lead by example, drive sales, manage stock and visual merchandising, and ensure safe, compliant store operations. The role suits someone with retail experience and a passion for helping customers on their wellness journeys.

Qualifications

• Experience in retail or customer service with ability to lead and inspire others.
• Excellent communication and relationship-building skills.
• Passion for health and wellness with desire to learn product knowledge.

Responsibilities

• Lead by example, support Store Manager to deliver exceptional customer experiences and store goals.
• Coach, motivate and develop colleagues to build confidence and product knowledge.
• Complete training to provide trusted health and wellness guidance to customers.
• Drive sales, stock availability, visual merchandising and operational excellence.
• Support commercial performance through planning, cost control, compliance and safe practices.
• Create a positive, inclusive environment for colleagues and customers.

Skills

Retail leadership

Customer service

Communication

Health & wellness product knowledge

Digital tools proficiency

Job description

Holland & Barrett in Darlington (North Gate) is hiring a Supervisor on a 9 month fixed-term contract, 26 hours per week. You will support the Store Manager, coach colleagues, and ensure excellent customer service while promoting our health and wellness range.

You’ll lead by example, drive sales, manage stock and visual merchandising, and ensure safe, compliant store operations. The role suits someone with retail experience and a passion for helping customers on their wellness journeys.