Wellness Membership Host & Onboarding Champion

Virgin Active & KAUAI; Salford; On-site; GBP 21,000 - 22,000; Part time

Benefits offered by this job

30 days annual leave (including bank),

The Peoples Pension

Complimentary Virgin Active membership

Discounts across Virgin Active

Salary Finance

Mental health support (6 counselling)

Dexters corporate letting services

ePoints discounts

Club V access (discounts)

Job summary

Virgin Active is hiring a New Member & Sales Host on a part-time basis (32 hours per week) to inspire wellness journeys, deliver an exceptional sales and onboarding experience, and ensure new members feel welcomed in their first 90 days.

You will lead tours, generate leads, manage CRM follow-ups, collaborate with instructors, and uphold Virgin Active standards while maintaining strong administration and communication.

Qualifications

• Previous experience in sales, hospitality, wellness, or customer-facing environments (desirable).
• A strong passion for people, wellness, and meaningful connection.
• The ability to meet and exceed targets while delivering a premium experience.
• Excellent communication and interpersonal skills – warm, confident, and engaging.
• Strong organisational skills with attention to detail and follow-through.
• A proactive, positive attitude and a natural sense of care and hospitality.
• Flexibility to work early mornings, evenings, weekends, and club events.

Responsibilities

• Take ownership of individual membership sales targets, contributing to overall club growth and retention.
• Engage prospects with empathy and curiosity, delivering value-led tours based on their goals and motivations.
• Drive self-generated leads and maintain consistent follow-up using CRM systems.
• Personally welcome new members and deliver a tailored onboarding experience.
• Guide members through their first 90 days, ensuring regular engagement and a sense of belonging.
• Create moments of generosity that surprise and delight, bringing Unreasonable Hospitality to life.
• Encourage participation across classes, PT, recovery, and club services.
• Collaborate with instructors, trainers, and club teams to ensure a seamless experience.
• Maintain high standards of administration, time management, and communication.
• Support the smooth operation of the club and uphold all Virgin Active brand standards.

Skills

Sales

Hospitality

Wellness

Customer-facing

Communication

Organization

Empathy

Job description

Virgin Active is hiring a New Member & Sales Host on a part-time basis (32 hours per week) to inspire wellness journeys, deliver an exceptional sales and onboarding experience, and ensure new members feel welcomed in their first 90 days.

You will lead tours, generate leads, manage CRM follow-ups, collaborate with instructors, and uphold Virgin Active standards while maintaining strong administration and communication.