Wellness Onboarding & Membership Growth Host

Virgin Active; United Kingdom; Remote; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Annual leave 33 days incl BH

The Peoples Pension 3% contribution

Complimentary Virgin Active membership

Discounts across Virgin Active

Virgin Family discounts

20% off food & drinks at KAUAI

Salary Finance access

Health Heroes counselling (6 sessions)

Dexters corporate letting services

ePoints discounts

Job summary

Virgin Active is seeking a New Member & Sales Host (Part Time, 32 hours) to join the Acquisitions team at our Salford club. You will inspire people to start their wellness journey, deliver an exceptional sales and onboarding experience, and welcome members through their first 90 days, building lasting relationships.

You will own membership targets, conduct value-led tours, generate leads via CRM, and collaborate with instructors to ensure a seamless, premium club experience.

Qualifications

• Previous experience in sales, hospitality, wellness, or customer-facing environments.
• Strong passion for people, wellness, and meaningful connection.
• Ability to meet and exceed targets while delivering a premium experience.
• Excellent communication and interpersonal skills.
• Flexible to work early mornings, evenings, weekends, and events.

Responsibilities

• Take ownership of individual membership sales targets, contributing to overall club growth and retention.
• Engage prospects with empathy and curiosity, delivering value-led tours based on their goals and motivations.
• Drive self-generated leads and maintain consistent follow-up using CRM systems.
• Personally welcome new members and deliver a tailored onboarding experience.
• Guide members through their first 90 days, ensuring regular engagement and a sense of belonging.
• Create moments of generosity that surprise and delight, bringing Unreasonable Hospitality to life.
• Encourage participation across classes, PT, recovery, and club services.
• Collaborate with instructors, trainers, and club teams to ensure a seamless experience.
• Maintain high standards of administration, time management, and communication.
• Support the smooth operation of the club and uphold all Virgin Active brand standards.

Skills

Sales experience

Hospitality

Customer-facing

Excellent communication

Wellness passion

Organisational skills

Tools

CRM systems

Job description

Virgin Active is seeking a New Member & Sales Host (Part Time, 32 hours) to join the Acquisitions team at our Salford club. You will inspire people to start their wellness journey, deliver an exceptional sales and onboarding experience, and welcome members through their first 90 days, building lasting relationships.

You will own membership targets, conduct value-led tours, generate leads via CRM, and collaborate with instructors to ensure a seamless, premium club experience.