Front of House Assistant

Bannatyne; Dumfries; On-site; GBP 5,200 - 5,400; Part time

Benefits offered by this job

Lunch included

Flexible schedule

28 days leave

Free gym membership

Spa discount 30%

Spa goods 20%

Cafe/bar discount 50%

Career development

Wellbeing support

Awards program

Entertainment discounts

Job summary

Bannatyne in Dumfries is seeking a friendly Front of House Assistant to greet guests, manage bookings and support daily reception duties. This 8 hours/week role offers a competitive rate and a welcoming spa environment.

You will handle inquiries, assist with beverages (if applicable) and ensure a smooth, first-class guest experience that reflects Bannatyne’s wellness standard.

Qualifications

• Excellent customer service and communication skills.
• Genuine passion for health, wellness and guest experience.
• Strong organisation and multitasking abilities.
• Able to build rapport and credibility with guests.
• Flexibility to work early mornings, weekends or holidays.
• Receptionist or customer service experience desirable.

Responsibilities

• Greet and welcome guests with a friendly and professional demeanor.
• Handle emails, phone calls and in-person queries.
• Prepare and serve beverages and light snacks where applicable.
• Manage spa bookings and appointments for smooth scheduling.
• Answer guest inquiries about services, treatments and products.
• Process payments and maintain a tidy, welcoming reception area.
• Promote spa services, offers and retail products.
• Coordinate with Spa Therapists and staff for seamless service delivery.
• Ensure visitors, contractors and passes are logged correctly.

Job description

Job Title : Front of House Assistant
Hours : 8 hours per week
Rate of Pay : £12.71 per hour
Location : Dumfries

Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne, a leader in the health and wellness, is looking for a welcoming and efficient Front of House Assistant to join our team. If you’re ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you!

Our Perks

• B-Fed - complimentary lunch or breakfast.
• Flexible schedule.
• 28 days annual leave increases with tenure.
• Free gym membership.
• Complimentary gym membership for another person (after 2 years service).
• Discounted Spa Treatments - 30%
• Discounted Spa Goods - 20% ELEMIS Products.
• Discounted Meals and Beverages - 50% cafe/bar.
• Career & Personal Development training.
• Mental Health, Well-Being and EAP Services.
• Length of Service Awards.
• Staff Awards and Bonuses.
• Discounted entertainment and shopping.

A typical day in the life of a Front of House Assistant

• Greet and welcome guests with a friendly and professional demeanour.
• Dealing with emails, phone calls and face to face queries.
• Prepare and serve a variety of beverages and light snacks efficiently (If your site has a cafe bar)
• Manage spa bookings and appointments, ensuring a smooth scheduling process.
• Handle guest inquiries providing information about spa services, treatments and products.
• Process payments and manage the reception area efficiently.
• Assist with the promotion of spa services, special offers and retail products.
• Ensure the reception area is clean, tidy and inviting at all times.
• Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
• Ensure all visitors to the site are logged correctly including contractors and guest passes.
• Undertake all relevant training required for the role.

What we are looking for

• Have strong interpersonal and communications skills and a customer focused attitude.
• A genuine passion for health, wellness and customer service.
• Excellent organisational skills and multitasking abilities.
• The ability to establish rapport, build trust and demonstrate credibility.
• Ability to work flexible hours, including weekends and holidays. Hours can be 5.30am starts to 10.30pm finishes.

It would be desirable if you had proven experience in a receptionist or customer service role, preferably in the hospitality industry. It would also be beneficial if you were proficient in using booking systems and basic computer skills.

Why Bannatyne?

Bannatyne is synonymous with excellence in the health and wellness industry. As a Front of House Assistant, you’ll be the first point of contact for our guests, setting the tone for their entire experience. You’ll work in a serene environment, surrounded by a team dedicated to making a difference in people’s lives.

Ready to be the face of Bannatyne and create memorable experiences for our guests?

Join us at Bannatyne, where your friendly smile and exceptional service will make a lasting impact!