Wellbeing Services Administrator

Eurobioimaging; Exeter; On-site; GBP 28,000 - 34,000; Full time

Job summary

The University of Exeter is seeking a Wellbeing Services Administrator for a full-time permanent role, with a starting salary of £30,628 on Grade D. The post provides in-person reception cover for wellbeing services on Streatham and St Luke's campuses, assisting with enquiries, booking appointments and guiding students to the appropriate services.

You will join the Wellbeing and Welfare team within Education and Academic Services, collaborating with mental health practitioners and admin staff to

Qualifications

• Experience in administrative support and reception duties.
• Ability to manage inquiries and direct to appropriate wellbeing services.
• Competence in maintaining appointment queues and basic minute taking.

Responsibilities

• Provide in-person reception cover for wellbeing services at Streatham and St Luke's campuses.
• Resolve queries, book appointments and signpost students to wellbeing services.
• Lead in administrative areas such as enquiries, waiting lists, minuting meetings and mailbox enquiries.

Skills

Reception

Appointment booking

Customer service

MS Office

Tools

MS Office

Job description

About The Role

Wellbeing Services Administrator

This full-time (1 FTE) post is available immediately on a permanent basis.

The starting salary will be from £30,628 on Grade D, depending on skill set and experience

This role is based within the University's Wellbeing and Welfare team. This team comprises of Psychological Therapies, Mental Health and Accessibility and is made up of approximately 120 colleagues including clinically qualified mental health practitioners, Wellbeing Consultants and a team of Professional Services administration staff, alongside the University-wide Welfare team for general student support in residences and in academic Colleges.

Main purpose of the Role:

To provide in-person reception cover to our wellbeing services offices based on both Streatham and St Luke's campus. The post-holder will assist in resolving queries, booking appointments and sign posting students to wellbeing services. They will also take the lead in an administrative area which could include enquiries, appointment waiting lists, minuting meetings and mailbox enquiries.

Please ensure you read the Job Description and Person Specification for full details of this role.

Further information

Please contact Jessica Darling, [e-mail]

About The Division

Education and Academic Services

In collaboration with the academic Faculties, the Education and Academic Services (EAS) Directorate provides all of the key administration and education support and enhancing activities that underpin the student experience from Welcome Week to Graduation. Service divisions within EAS include Education and Student Support, Learning Experience and Innovation, Faculty and Cornwall Operations, Sport and Wellbeing.

About Us

Transform Your Career and Help Shape a Greener, Healthier, and Fairer Future

We are committed to understanding different cultures and perspectives, supporting diverse leadership, and striving for social justice. We encourage applications from all groups underrepresented in our community, including racially minoritised individuals and those with disabilities. Our inclusive, merit-based recruitment processes seek to embrace a diverse set of experiences to ensure colleagues feel supported equitably. With over 30,000 students and 7,000 staff from 150 countries, we foster a culture where everyone can thrive.

You can read more about our current accreditations and commitment to Equality, Diversity and Inclusion here, including our commitment to the Armed Forces Covenant.

Why our colleagues love working here

• Flexible working opportunities and leading parental leave initiatives
• Generous annual leave (39-41 days including bank holidays)
• Competitive pension contributions
• A genuine dedication to supporting the health and wellbeing of all colleagues - see initiatives here
• Sustainability and the environment being at the heart of what we do

Please be advised that due to the minimum salary thresholds imposed by the UKVI, this post will not qualify for university sponsorship under the Skilled Worker visa route. If you are a migrant worker, you will need to ensure you have a visa which permits the right to work in the UK. Further details can be found on the Home Office website https://www.gov.uk/browse/visas-immigration/work-visas. If you are an existing Skilled Worker visa holder, we may be able to sponsor and will review the transitional arrangements - https://www.gov.uk/skilled-worker-visa/certificate-of-sponsorship-before-4-april-2024.