HR Casework Administrator

Eurobioimaging; Exeter; Hybrid; GBP 28,000 - 34,000; Part time

Benefits offered by this job

Hybrid working

Job summary

University of Exeter is seeking a part-time HR Casework Administrator to join our small HR Casework team. You will provide proactive administrative support across formal cases, coordinating investigations, hearings and appeals, while maintaining confidentiality and tight deadlines.

The role offers hybrid working (campus and home) and requires excellent customer service, strong administration, and the ability to work independently in a busy environment.

Qualifications

• Excellent customer service skills with empathy and diplomacy.
• Ability to work effectively in a team and build relationships at all levels.
• Strong administrative skills with attention to detail and low error rates.
• Experience working independently, meeting deadlines, and prioritising workload.
• Proactive problem solving and commitment to continuous improvement.

Responsibilities

• Monitor progress of all active cases and deadlines across procedures.
• Prioritise workload and respond to urgent requests.
• Arrange administrative aspects of setting up formal hearings (panels, HR support, note taker, dates, rooms).
• Prepare and distribute casework paperwork and correspondence; gather documentation from HR Business Partners and staff.
• Take notes at investigation meetings and formal hearings.

Skills

Customer service

Team collaboration

Administrative skills

Deadline management

Problem solving

Job description

About The Role

HR Casework Administrator

This part-time (0.6FTE) post is available from immediately on a permanent basis.

The starting salary will be from £30,628 per annum pro rata on Grade D subject to knowledge, skills and experience.

This role offers the opportunity for hybrid working – some time on campus and some from home.

About the role

We are looking for a Casework Administrator to join our small HR Casework team. The team provides confidential advice and support on all aspects of the formal stages of the University's employment policies and procedures, working closely with our HR Partnering and Advisory teams, our in-house Employment Legal Counsel and line managers across the University. The team also supports colleagues and managers to explore alternative dispute resolution and encourage early resolution in cases of workplace disagreements and grievances.

As Casework Administrator, you will provide proactive administrative support across a wide range of formal cases, enabling the progression of cases through the investigation, hearing, and appeal stages in a timely manner. As the University continues to embed its Early Resolution Framework for the timely, supportive, and proactive resolution of workplace issues, you will also provide support to administer and co-ordinate resolution activity.

Key aspects of this role will include:

• Monitoring the progress of all active cases and any timelines, keeping the team constantly appraised of deadlines and other key dates with reference to specific cases and the relevant procedures
• Understanding the priorities of the casework team to ensure that workload is managed effectively and responding to urgent requests
• Arranging all administrative aspects of setting up formal hearings (including arranging panels, HR support, note taker, hearing dates and booking meeting rooms)
• Assisting with the preparation and distribution of casework paperwork and correspondence in a consistent and timely manner, proactively contacting HR Business Partners, Trade Union representatives and other members of staff to gather all relevant documentation
• Note taking at investigation meetings and formal hearings

About you

As a Casework Administrator, you will have:

• Excellent customer service skills, with a high level of interpersonal skills to deal with highly confidential and sensitive issues with empathy and diplomacy
• An ability to work effectively with others in a team environment, and build strong relationships with colleagues at all levels of the organisation
• Strong administrative skills, including complete attention to detail and low error rates
• Experience of working independently, with an ability to meet deadlines, work flexibly, prioritise workload and work under pressure
• A positive, proactive approach to problem-solving, and a commitment to continuous improvement and personal development

Please ensure you read the Job Description and Person Specification for full details of this role.

Further information

If you wish to discuss the post further, pleasecontact Matt Norman, HR Casework Manager, on [e-mail].

About The Division

Human Resources

Our HR, Culture and Assurance Division is well established and through our team of expert advisors we offer services and support across the University in the following ways:

• We provide HR support, personal development, pay and clear employment policies
• We drive forwards the University ambitions around wellbeing, inclusion and culture. Supporting a diverse and thriving colleague community
• We support the University to manage its compliance requirements, identify and manage risks and provide assurance on our compliance position

You can find out more about HR, Culture and Assurance Divisions work here.

We take a consultative and collaborative approach with Faculty and PS colleagues and stay agile and adaptable to the changing needs of the University - this means there's always an opportunity to learn and grow, collaborate and innovate!

About Us

Transform Your Career and Help Shape a Greener, Healthier, and Fairer Future

We are committed to understanding different cultures and perspectives, supporting diverse leadership, and striving for social justice. We encourage applications from all groups underrepresented in our community, including racially minoritised individuals and those with disabilities. Our inclusive, merit-based recruitment processes seek to embrace a diverse set of experiences to ensure colleagues feel supported equitably. With over 30,000 students and 7,000 staff from 150 countries, we foster a culture where everyone can thrive.

You can read more about our current accreditations and commitment to Equality, Diversity and Inclusion here, including our commitment to the Armed Forces Covenant.

Why our colleagues love working here

• Flexible working opportunities and leading parental leave initiatives
• Generous annual leave (39-41 days including bank holidays)
• Competitive pension contributions
• A genuine dedication to supporting the health and wellbeing of all colleagues - see initiatives here
• Sustainability and the environment being at the heart of what we do

How we can help

If you're considering applying and need support to do so, please get in touch with us at [e-mail]. You can request reasonable adjustments within your application or by contacting us. You can also choose to be considered under our Disability Confident Scheme and find out here how this is managed during our recruitment and onboarding process.

Please be advised that due to the minimum salary thresholds imposed by the UKVI, this post will not qualify for university sponsorship under the Skilled Worker visa route. If you are a migrant worker, you will need to ensure you have a visa which permits the right to work in the UK. Further details can be found on the Home Office website - https://www.gov.uk/browse/visas-immigration/work-visas. If you are an existing Skilled Worker visa holder, we may be able to sponsor and will review the transitional arrangements -https://www.gov.uk/skilled-worker-visa/certificate-of-sponsorship-before-4-april-2024.