HR Casework Administrator

University of Exeter; Exeter; Hybrid; GBP 28,000 - 34,000; Part time

Job summary

University of Exeter is seeking an HR Casework Administrator on a part-time basis (0.6FTE), available immediately on a permanent basis. The starting salary is from £30,628 per annum pro rata on Grade D, with hybrid working combining campus and home.

You will join a small HR Casework team, supporting investigations, hearings and appeals while ensuring timely progression of cases. Key duties include monitoring case timelines, coordinating hearings, preparing paperwork and liaising with HR partners

Qualifications

• Experience handling confidential and sensitive HR information.
• Ability to manage deadlines and workload across multiple cases.
• Proactive approach to problem-solving and continuous development.

Responsibilities

• Monitor case progress and deadlines across active HR cases.
• Coordinate administrative aspects of formal hearings (panels, rooms, support).
• Prepare and distribute casework paperwork and liaise with HR partners and staff.
• Take notes at investigation meetings and formal hearings.
• Support Early Resolution activities within the framework.

Skills

Customer service

Team collaboration

Administrative skills

Time management

Problem solving

Job description

HR Casework Administrator This part-time (0.6FTE) post is available from immediately on a permanent basis.

About The Role

HR Casework Administrator – This part-time (0.6FTE) post is available from immediately on a permanent basis.

The starting salary will be from £30,628 per annum pro rata on Grade D subject to knowledge, skills and experience.

This role offers the opportunity for hybrid working – some time on campus and some from home.

We are looking for a Casework Administrator to join our small HR Casework team. The team provides confidential advice and support on all aspects of the formal stages of the University’s employment policies and procedures, working closely with our HR Partnering and Advisory teams, our in‑house Employment Legal Counsel and line managers across the University. The team also supports colleagues and managers to explore alternative dispute resolution and encourage early resolution in cases of workplace disagreements and grievances.

As Casework Administrator, you will provide proactive administrative support across a wide range of formal cases, enabling the progression of cases through the investigation, hearing, and appeal stages in a timely manner. As the University continues to embed its Early Resolution Framework for the timely, supportive, and proactive resolution of workplace issues, you will also provide support to administer and co‑ordinate resolution activity.

Key Aspects Of This Role Will Include

• Monitoring the progress of all active cases and any timelines, keeping the team constantly appraised of deadlines and other key dates with reference to specific cases and the relevant procedures
• Understanding the priorities of the casework team to ensure that workload is managed effectively and responding to urgent requests
• Arranging all administrative aspects of setting up formal hearings (including arranging panels, HR support, note taker, hearing dates and booking meeting rooms)
• Assisting with the preparation and distribution of casework paperwork and correspondence in a consistent and timely manner, proactively contacting HR Business Partners, Trade Union representatives and other members of staff to gather all relevant documentation
• Note taking at investigation meetings and formal hearings

About you

As a Casework Administrator, You Will Have

• Excellent customer service skills, with a high level of interpersonal skills to deal with highly confidential and sensitive issues with empathy and diplomacy
• An ability to work effectively with others in a team environment, and build strong relationships with colleagues at all levels of the organisation
• Strong administrative skills, including complete attention to detail and low error rates
• Experience of working independently, with an ability to meet deadlines, work flexibly, prioritise workload and work under pressure
• A positive, proactive approach to problem‑solving, and a commitment to continuous improvement and personal development

Further information

If you wish to discuss the post further, please contact Matt Norman, HR Casework Manager, on [e-mail].

About The Division

Human Resources

Our HR, Culture And Assurance Division Is Well Established And Through Our Team Of Expert Advisors We Offer Services And Support Across The University In The Following Ways

• We provide HR support, personal development, pay and clear employment policies
• We drive forwards the University ambitions around wellbeing, inclusion and culture. Supporting a diverse and thriving colleague community
• We support the University to manage its compliance requirements, identify and manage risks and provide assurance on our compliance position

You can find out more about HR, Culture and Assurance Divisions work here.

We take a consultative and collaborative approach with Faculty and PS colleagues and stay agile and adaptable to the changing needs of the University - this means there's always an opportunity to learn and grow, collaborate and innovate!

About Us

Transform Your Career and Help Shape a Greener, Healthier, and Fairer Future

We are committed to understanding different cultures and perspectives, supporting diverse leadership, and striving for social justice. We encourage applications from all groups underrepresented in our community, including racially minoritised individuals and those with disabilities. Our inclusive, merit‑based recruitment processes seek to embrace a diverse set of experiences to ensure colleagues feel supported equitably. With over 30,000 students and 7,000 staff from 150 countries, we foster a culture where everyone can thrive.

You can read more about our current accreditations and commitment to Equality, Diversity and Inclusion here, including our commitment to the Armed Forces Covenant.

Why our colleagues love working here

• Flexible working opportunities and leading parental leave initiatives
• Generous annual leave (39-41 days including bank holidays)
• Competitive pension contributions
• A genuine dedication to supporting the health and wellbeing of all colleagues - see initiatives here
• Sustainability and the environment being at the heart of what we do

How we can help

If you're considering applying and need support to do so, please get in touch with us at [e-mail]. You can request reasonable adjustments within your application or by contacting us. You can also choose to be considered under our Disability Confident Scheme and find out here how this is managed during our recruitment and onboarding process.

Please be advised that due to the minimum salary thresholds imposed by the UKVI, this post will not qualify for university sponsorship under the Skilled Worker visa route. If you are a migrant worker, you will need to ensure you have a visa which permits the right to work in the UK. Further details can be found on the Home Office website - https://www.gov.uk/browse/visas-immigration/work-visas. If you are an existing Skilled Worker visa holder, we may be able to sponsor and will review the transitional arrangements - https://www.gov.uk/skilled-worker-visa/certificate-of-sponsorship-before-4-april-2024.