Student Employment Support Officer (Access to Internships)

University of Exeter; Exeter; Hybrid; GBP 28,000 - 34,000; Part time

Benefits offered by this job

Flexible working opportunities

Generous annual leave

Supportive inclusive culture

Job summary

University of Exeter is seeking a part-time Student Employment Support Officer to deliver the Access to Internships initiative. You will administer the service, guide students through the application process, and work with employers and staff to set up internships and administer funding.

The role requires excellent attention to detail, strong Excel skills, and experience handling complex administrative processes in a higher education context.

Qualifications

• Ability to communicate effectively with a diverse range of people (E)
• Excel proficiency and data manipulation skills (E)
• Recent administrative experience (E)
• Experience handling complex processes, tracking progress and reporting outcomes (E)
• Ability to handle complex enquiries (E)
• Ability to work independently, prioritise and meet deadlines (E)
• Knowledge of Higher Education and Graduate Labour Market (D)
• Understanding of socio-economic equalities in HE (D)
• Experience in HE environment (D)
• Identify areas for process improvement and implement change (D)

Responsibilities

• Administer the Access to Internships service and fund
• Guide students through the application process and check eligibility
• Collaborate with employers and internal staff to set up internships and fund administration
• Build relationships with stakeholders to support service delivery
• Process finance requests using the University's systems and maintain Excel records

Skills

Communication

Excel

Administrative experience

Complex processes

Handling enquiries

Independent working

Higher Education knowledge

Socio-economic equality awareness

HE environment experience

Process improvement

Education

Educated to A level or equivalent

Tools

Finance system

Databases

Job description

Student Employment Support Officer (Access to Internships)

INTERNAL APPLICANTS ONLY

This part-time post (0.56 FTE/20.5 hours) is available from immediately on a fixed-term basis until July 2027. Applications for secondments will be considered subject to agreement from your current line manager.

Location: Exeter (Hybrid)

Contract type: Fixed-term contract

Salary will be from £30,878 on Grade D per annum pro rata,

The University of Exeter is an equal opportunity employer. We are officially recognised as a Disability Confident employer and an Athena Swan accredited institution. Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented in the workforce.

The starting salary will be from £30,878 on Grade D per annum pro rata, depending on knowledge, skills and experience.

Job Summary

The Student Employability and Academic Success Team have a part-time, fixed-term opportunity for a highly organised individual looking to gain quality administrative and project management experience. You will work with a range of stakeholders including students and employers to provide an exceptional service while meeting the core aims of the university's Success for All initiative. You will need to be confident using Excel and communicating with others to provide essential updates. In return, you will gain experience working with budgets, bespoke software, databases, and a range of people working on an initiative that aims to improve employability outcomes for underrepresented groups of students.

Main Purpose of the Role

You will play a key part in the successful delivery of the 'Access to Internships' (A2i) funding arm of the Internships team. This will involve administration of the service, guiding students through the application process, checking that applications fully meet eligibility criteria and working with employers and internal staff to set up internships and administer funding. You will build effective relationships with stakeholders which support and contribute to the delivery of the service, including employers, students, graduates, and funding bodies. You will need to have an excellent level of attention to detail to process finance requests using the University's finance system and maintain records using Excel.

About You (Person Specification)

E=Essential D=Desirable

Attainments/Qualifications

• Educated to A level, Level 3 Apprenticeship, or equivalent (E)

Skills And Understanding

• Ability to communicate effectively in person, in writing and email, and by telephone with a diverse range of people (E)
• Excellent IT skills including proficiency in MS office, especially, Excel with the ability to interrogate and manipulate data (E)
• Recent, relevant administrative experience (E)
• Experience in handling complex processes, tracking progress and reporting on outcomes (E)
• Effectively handling complex enquiries (E)
• Working independently, including experience in prioritising and meeting deadlines under pressure (E)
• Knowledge of Higher Education and the Graduate Labour Market (D)
• An understanding of social-economic equalities in higher education (D)
• Working within an HE environment (D)
• Identifying areas for process improvement, making recommendations, and successfully implementing change (D) Behavioural Characteristics Excellent attention to detail and ability to provide accurate information
• Ability to always present a professional image
• Ability to obtain cooperation by developing excellent working relationships with a wide range of stakeholders
• Ability to contribute to a positive team working culture
• Ability to be flexible and deal with frequent interruptions whilst maintaining focus and accuracy
• Confidence and ability to work independently with appropriate supervision

Further information

Please contact Andrea Hodges, [e-mail]

About The Division

In collaboration with the academic Faculties, the Education and Academic Services (EAS) Directorate provides all of the key administration and education support and enhancing activities that underpin the student experience from Welcome Week to Graduation. Service divisions within EAS include Education and Student Support, Learning Experience and Innovation, Faculty and Cornwall Operations, Sport and Wellbeing.

About Us

Transform Your Career and Help Shape a Greener, Healthier, and Fairer Future

We are committed to understanding different cultures and perspectives, supporting diverse leadership, and striving for social justice. We encourage applications from all groups underrepresented in our community, including racially minoritised individuals and those with disabilities. Our inclusive, merit-based recruitment processes seek to embrace a diverse set of experiences to ensure colleagues feel supported equitably. With over 30,000 students and 7,000 staff from 150 countries, we foster a culture where everyone can thrive.

You can read more about our current accreditations and commitment to Equality, Diversity and Inclusion here, including our commitment to the Armed Forces Covenant.

Why our colleagues love working here

• Flexible working opportunities and leading parental leave initiatives
• Generous annual leave (39-41 days including bank holidays)
• Competitive pension contributions
• A genuine dedication to supporting the health and wellbeing of all colleagues - see initiatives here
• Sustainability and the environment being at the heart of what we do

How We Can Help

If you're considering applying and need support to do so, please get in touch with us at [e-mail]. You can request reasonable adjustments within your application or by contacting us. You can also choose to be considered under our Disability Confident Scheme and find out here how this is managed during our recruitment and onboarding process.

Please be advised that due to the minimum salary thresholds imposed by the UKVI, this post will not qualify for university sponsorship under the Skilled Worker visa route. If you are a migrant worker, you will need to ensure you have a visa which permits the right to work in the UK. Further details can be found on the Home Office website - https://www.gov.uk/browse/visas-immigration/work-visas. If you are an existing Skilled Worker visa holder, we may be able to sponsor and will review the transitional arrangements - https://www.gov.uk/skilled-worker-visa/certificate-of-sponsorship-before-4-april-2024.