Wellbeing Practitioner, Mental Health Single Point of Contact

Hywel Dda University Health Board; Dafen; On-site; GBP 25,000 - 32,000; Full time

Job summary

Hywel Dda University Health Board is recruiting a Band 5 Wellbeing Practitioner based at Prince Philip Hospital, Llanelli, to run a 24/7 telephone mental health triage service and provide high quality coaching, advice and assessment.

The post supports the Transforming Mental Health Agenda and works with GP practices, Welsh Ambulance, Local Authority, Police and third sector partners, with shift work including out-of-hours and weekends.

Qualifications

• Band 5 Wellbeing Practitioner role in NHS Wales.
• Experience providing mental health telephone triage and brief interventions.
• Ability to work within a multidisciplinary team.

Responsibilities

• Provide all-age high quality telephone triage, coaching, advice and assessment.
• Provide information and guidance for families and carers.
• Operate a 24/7 telephone line for partner agencies and maintain safe, effective care.
• Work on a shift basis including out-of-hours and weekends.

Skills

Telephone triage

Coaching

Advice giving

Assessment

Job description

This is an exciting opportunity to play a key role in shaping and modernising Mental Health services in the Hywel Dda University Health Board. The role of the Wellbeing Practitioner will be based in Prince Philip Hospital, Llanelli. One of the central points of Hywel Dda's 'Transforming Mental Health Agenda' is a 'Single Point of Contact to improve access for everyone'. This Single Point of Contact is a 24/7 telephone mental health triage assessment service delivered by skilled professional staff who will provide sensitive and specialist mental health screening to ensure individuals receive the appropriate outcome. The philosophy of the service is as follows:

• Compassion - When people ask for support for a crisis of their mental health, they are listened to & supported.
• Prevention - Access to support should be as early as possible, ideally before the point of crisis.
• Equality - A crisis of mental health should be treated with the same urgency as physical health care.
• Resilience - Build responses on the strengths of the individual and provide information and options for self-care and self-referral., As a Band 5 Wellbeing Practitioner you will provide an all-age service offering high quality telephone triage, coaching, advice, and assessment to individuals with existing mental illness, in mental distress or in acute crisis, resulting in a safe and appropriate clinical decision. Information, advice and guidance will also be provided for families and carers. There will be a professional telephone line for our partner agencies such as GP's, Welsh Ambulance, Local Authority, Police and the third sector.

The Wellbeing Practitioner will work under the guidance of a Senior Practitioner on a shift basis covering 24 hours 7 days a week with a varied multi-disciplinary team. They will use a range of psychological interventions and skills to support individuals with mental health problems. They will support the Clinical Lead in developing the new innovative Mental Health Single Point of Contact service which will be facilitated though the National 111 service. They will be an experienced Practitioner who can provide individualised care in line with the organisations core values to deliver a safe and efficient service to those accessing it. The service will operate 24 hours 7 days a week and the post holder will need to be flexible to meet the service need. The role will require shift work and will include out of hours and weekend working.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties. We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services. We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

• Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
• Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
• Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
• 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
• Numerous mental health and learning disabilities services