Mental Health & Wellbeing Practitioner - First Response

The Methodist Church in Britain; Llyswen; On-site; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Development pathways

Wellbeing support

Welsh language training

Job summary

Powys Teaching Health Board is seeking a Mental Health & Wellbeing Practitioner for the 111 Press 2 service. This Band 5 role is for a professional who can be the first point of contact for urgent mental health needs, with trauma-informed planning and flexible hours.

You will work in a multidisciplinary team, communicating with distressed individuals and coordinating referrals across services, including collaboration with interpreters and Welsh speakers where required.

Qualifications

• Degree-level education or equivalent experience.
• Evidence of continuing professional development in mental health or related field.

Responsibilities

• Be the first point of contact for people needing urgent mental health support.
• Work within a multidisciplinary mental health care team.
• Communicate effectively with distressed individuals, families and carers.
• Provide 24/7 mental health support with flexible hours.
• Decide when to escalate to clinicians or services as needed.
• Handover calls collaboratively and know local referral options.

Skills

Communication

Trauma-informed

Risk assessment

Emotional resilience

Teamwork

Telephone/Video support

Education

Degree-level education

Tools

NHS systems

Job description

Mental Health & Wellbeing Practitioner post in the 24/7 Mental Health First Response service, known as 111 Press 2, at Powys Teaching Health Board, a band 5 role for someone without professional registration. The post-holder is the first point of contact for people who may need urgent mental health support, deciding when to escape calls to a clinician or service and building trauma-informed support plans. The service runs round the clock, so flexible hours are essential; Welsh speakers are especially welcome.

What the job involves

• Work within a multidisciplinary mental health care team
• Communicate effectively and professionally with people in distress, their families and carers, professionals and colleagues
• Work flexibly across a service providing mental health support 24 hours a day, 7 days a week
• Decide when a call needs escalating to a relevant registrent, clinician, service or organisation
• Manage the handover of calls in collaboration with the relevant people
• Know local services to refer callers on where they need more support than the practitioner can give
• Be trauma informed and aware of the social determinants of mental health when developing support plans

Qualifications

• Degree-level education or equivalent experience
• Evidence of continuing professional development in mental health or a related field

Experience

• Providing mental health or wellbeing support
• Working independently and within a team, prioritising workload in a busy environment
• Working within multidisciplinary teams or with partner agencies
• Using psychosocial interventions

Skills & knowledge

• Knowledge of mental health conditions and the social determinants of wellbeing
• Understanding of equality, diversity, inclusion, stigma and discrimination
• Strong communication skills adaptable to telephone and video working
• Ability to build therapeutic relationships quickly
• Analytical and decision-making skills for risk assessment and prioritisation
• Emotional resilience and self-awareness

Other

• Using display screen equipment for prolonged periods to complete documentation

Nice to have

• Knowledge of local services and mental health pathways
• Understanding of evidence-based psychosocial interventions
• Experience supporting people in crisis or acute distress
• Experience delivering telephone-based assessments or support
• Experience working within NHS or community mental health settings
• Knowledge of NHS systems, policies and outcome measures
• Ability to work effectively with interpreters
• Some Welsh language ability, or an eagerness to learn

What’s offered

• Development pathways for career progression
• Support for wellbeing and work-life balance
• Training and support to develop skills, including Welsh