Wellbeing Practitioner, Mental Health Single Point of Contact

NHS; Llanelli; Hybrid; GBP 33,000 - 40,000; Full time

Job summary

Hywel Dda University Health Board is seeking a Band 5 Wellbeing Practitioner for the Mental Health Single Point of Contact based at Prince Philip Hospital in Llanelli. The role involves telephone triage, coaching, advice and risk assessment to individuals with mental health needs, delivering a safe clinical decision.

You will join a 24/7 service with a multidisciplinary team, on shift work, and you may be required to work out of hours and weekends.

Qualifications

• Educated to graduate/diploma level in a related field (e.g., psychology, social care, occupational therapy) or equivalent experience.
• Knowledge of mental health conditions and related legislation (Mental Health Act, Mental Capacity Act).
• Experience in delivering therapeutic interventions and risk awareness.
• Ability to travel across the health board footprint and work flexible hours.

Responsibilities

• Provide high quality telephone triage, coaching, advice and assessment for individuals with mental health concerns.
• Offer information, guidance and support to families and carers; coordinate with partner agencies.
• Work under supervision on a 24/7 shift pattern with a multi-disciplinary team.

Education

Graduate/ Diploma level in related field (e.g., psychology, social care, occupational therapy)

Job description

Wellbeing Practitioner, Mental Health Single Point of Contact

Band 5

Main area Mental Health Grade Band 5 Contract Permanent Hours Full time - 37.5 hours per week (Shift Work) Job ref 100-ACS237-1026

Employer Hywel Dda University Health Board Employer type NHS Site Prince Philip Hospital Town Llanelli Salary £32,557 - £39,631 per annum Salary period Yearly Closing 16/11/2026 23:59

Our Hywel Dda values reflect who we are and how we behave. We continuously work together to be the best we can be as we strive to develop and deliver excellent services, putting people at the heart of everything we do. Throughout our recruitment process you will be asked to think about how you would demonstrate these values in the way that you work with us.

Hywel Dda University Health Board reserve the right to close vacancies after 24 hours if a large number of suitable applications are received. We encourage early applications to ensure consideration for a post.

Job overview

This is an exciting opportunity to play a key role in shaping and modernising Mental Health services in the Hywel Dda University Health Board. The role of the Wellbeing Practitioner will be based in Prince Philip Hospital, Llanelli.

One of the central points of Hywel Dda’s ‘Transforming Mental Health Agenda’ is a ‘Single Point of Contact to improve access for everyone’. This Single Point of Contact is a 24/7 telephone mental health triage assessment service delivered by skilled professional staff who will provide sensitive and specialist mental health screening to ensure individuals receive the appropriate outcome. The philosophy of the service is as follows:

• Compassion - When people ask for support for a crisis of their mental health, they are listened to & supported.
• Prevention - Access to support should be as early as possible, ideally before the point of crisis.
• Equality - A crisis of mental health should be treated with the same urgency as physical health care.
• Resilience - Build responses on the strengths of the individual and provide information and options for self-care and self-referral.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

As a Band 5 Wellbeing Practitioner you will provide an all-age service offering high quality telephone triage, coaching, advice, and assessment to individuals with existing mental illness, in mental distress or in acute crisis, resulting in a safe and appropriate clinical decision. Information, advice and guidance will also be provided for families and carers. There will be a professional telephone line for our partner agencies such as GP’s, Welsh Ambulance, Local Authority, Police and the third sector.

The Wellbeing Practitioner will work under the guidance of a Senior Practitioner on a shift basis covering 24 hours 7 days a week with a varied multi-disciplinary team. They will use a range of psychological interventions and skills to support individuals with mental health problems.

They will support the Clinical Lead in developing the new innovative Mental Health Single Point of Contact service which will be facilitated though the National 111 service. They will be an experienced Practitioner who can provide individualised care in line with the organisations core values to deliver a safe and efficient service to those accessing it.

The service will operate 24 hours 7 days a week and the post holder will need to be flexible to meet the service need. The role will require shift work and will include out of hours and weekend working.

Working for our organisation

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.

We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.

We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

• Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
• Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
• Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
• 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
• Numerous mental health and learning disabilities services

Detailed job description and main responsibilities

Ongoing support and professional development will be provided alongside personal development and a comprehensive induction and training package.

You will be able to find a full job description and person specification attached within the supporting documents.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on 23/11/2026

Person specification

Qualifications and knowledge

• Educated to graduate/diploma level in a related field e.g. psychology, social care, occupational therapy Or equivalent demonstrable experience of working at graduate/diploma level, or lived experience of mental ill health
• Knowledge of a broad range of mental health and well-being conditions
• Knowledge of the Mental Health Act and Mental Capacity Act
• Knowledge and experience of delivering therapeutic interventions
• Awareness of national and local issues concerning mental health

Experience

• Experience of working with individuals with mental illness
• Working knowledge of risk management
• Sound knowledge of clinical/service issues within area of practice
• Knowledge and application of safeguarding policies and procedures for children and adults
• Knowledge of care co-ordination procedures
• Application of evidenced based psychological therapy interventions
• Working knowledge and application of the recovery model
• Lived experience of mental ill health

Other

• Ability to travel across the health board footprint in a timely manner
• Flexible working in line with service need over 24 hours 7 days a week

Language Skills

• Welsh Speaker (Level 1)

Hywel Dda University Health Board operates a bilingual policy. All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.

IMPORTANT NOTE FOR APPLICANTS: Applications for our roles are carefully reviewed and shortlisted based on specific criteria, which varies from job to job. Using a generic application to apply for multiple roles or relying on automated AI application services, such as Lazy Apply or AI Apply, may not provide the necessary information, leading to your application being overlooked. To ensure your application is given full consideration, we recommend submitting a tailored application that directly addresses the criteria listed in the Person Specification section of the advert.

By submitting your application to NHS Jobs/Trac, you are giving your consent for elements of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems in order to support and manage your recruitment and employment within your employing organisation; to be used by Recruitment for purposes of checking your Professional Registration online (where applicable).

These processes are in line with Fair and Lawful processing in line with current Data Protection Legislation especially those in relation to your personal or sensitive personal data (sensitive personal data is defined as any declared physical or mental health conditions, racial or ethnic origin, sexual orientation, trade union membership, political opinion, religious beliefs). As an organisation, we ensure that the legislation defining confidentiality is observed such as use of data for specific, defined purposes, and use of data that is relevant and not excessive whilst practicing data accuracy and security of all held personal identifiable information (PII)

If you are successfully appointed, by completing the application form you authorise the UHB to obtain any previous NHS service details including all electronically held sickness information, via the Inter Authority Transfer process on the national Electronic Staff Record (ESR).

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.