Wellbeing Practitioner, Mental Health Single Point of Contact

Hywel Dda University Health Board; Llanelli; On-site; GBP 26,000 - 36,000; Full time

Job summary

Hywel Dda University Health Board is seeking a Band 5 Wellbeing Practitioner based at Prince Philip Hospital, Llanelli, to deliver high quality telephone triage, coaching and assessment across all ages. The role supports families and carers and interfaces with GP services and local partners.

The post requires flexible shift work, including out of hours and weekends, within a bilingual NHS setting, contributing to a modern mental health access strategy.

Qualifications

• All-age service providing high quality telephone triage, coaching, advice and assessment.
• Information, guidance and support for families and carers as part of care.
• Shift-based work including out of hours and weekends with a multi-disciplinary team.

Responsibilities

• Provide 24/7 telephone triage and assessment for mental health; support safe outcomes.
• Work under the guidance of a Senior Practitioner on a shift roster.
• Contribute to development of the Single Point of Contact service with clinical links.
• Deliver care in line with organisational values and self-care options.

Skills

Telephone triage

Coaching

Advice

Assessment

Job description

Job Overview This is an exciting opportunity to play a key role in shaping and modernising Mental Health services in the Hywel Dda University Health Board. The role of the Wellbeing Practitioner will be based in Prince Philip Hospital, Llanelli.

One of the central points of Hywel Dda’s ‘Transforming Mental Health Agenda’ is a ‘Single Point of Contact to improve access for everyone’. This Single Point of Contact is a 24/7 telephone mental health triage assessment service delivered by skilled professional staff who will provide sensitive and specialist mental health screening to ensure individuals receive the appropriate outcome.

The philosophy of the service is as follows:

• Compassion - When people ask for support for a crisis of their mental health, they are listened to & supported.
• Prevention - Access to support should be as early as possible, ideally before the point of crisis.
• Equality - A crisis of mental health should be treated with the same urgency as physical health care.
• Resilience - Build responses on the strengths of the individual and provide information and options for self-care and self-referral.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job As a Band 5 Wellbeing Practitioner you will provide an all-age service offering high quality telephone triage, coaching, advice, and assessment to individuals with existing mental illness, in mental distress or in acute crisis, resulting in a safe and appropriate clinical decision. Information, advice and guidance will also be provided for families and carers. There will be a professional telephone line for our partner agencies such as GP’s, Welsh Ambulance, Local Authority, Police and the third sector.

The Wellbeing Practitioner will work under the guidance of a Senior Practitioner on a shift basis covering 24 hours 7 days a week with a varied multi-disciplinary team. They will use a range of psychological interventions and skills to support individuals with mental health problems.

They will support the Clinical Lead in developing the new innovative Mental Health Single Point of Contact service which will be facilitated though the National 111 service. They will be an experienced Practitioner who can provide individualised care in line with the organisations core values to deliver a safe and efficient service to those accessing it.

The service will operate 24 hours 7 days a week and the post holder will need to be flexible to meet the service need. The role will require shift work and will include out of hours and weekend working.

Working for our organisation

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.

We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.

We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

• Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
• Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
• Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
• 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
• Numerous mental health and learning disabilities services

Hywel Dda University Health Board operates a bilingual policy. All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.

IMPORTANT NOTE FOR APPLICANTS:

Applications for our roles are carefully reviewed and shortlisted based on specific criteria, which varies from job to job. Using a generic application to apply for multiple roles or relying on automated AI application services, such as Lazy Apply or AI Apply, may not provide the necessary information, leading to your application being overlooked. To ensure your application is given full consideration, we recommend submitting a tailored application that directly addresses the criteria listed in the Person Specification section of the advert.

By submitting your application to NHS Jobs/Trac, you are giving your consent for elements of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems in order to support and manage your recruitment and employment within your employing organisation; to be used by Recruitment for purposes of checking your Professional Registration online (where applicable).

These processes are in line with Fair and Lawful processing in line with current Data Protection Legislation especially those in relation to your personal or sensitive personal data (sensitive personal data is defined as any declared physical or mental health conditions, racial or ethnic origin, sexual orientation, trade union membership, political opinion, religious beliefs). As an organisation, we ensure that the legislation defining confidentiality is observed such as use of data for specific, defined purposes, and use of data that is relevant and not excessive whilst practicing data accuracy and security of all held personal identifiable information (PII)

If you are successfully appointed, by completing the application form you authorise the UHB to obtain any previous NHS service details including all electronically held sickness information, via the Inter Authority Transfer process on the national Electronic Staff Record (ESR).

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.