Wellbeing Engagement & Admin Officer

Powys Teaching Health Board; Llyswen; On-site; GBP 27,000 - 28,000; Full time

Job summary

Powys Teaching Health Board is seeking an Engagement and Administration Officer to join the Powys Living Well Service. The role delivers clerical and data management support, with strong computer literacy and ability to work with health professionals and service users.

You will manage onboarding, follow-up, and routine calls, maintaining accurate records in digital systems and contributing to service monitoring and reporting. Welsh language willingness is welcome.

Qualifications

• Educated to NVQ Level 3 or equivalent knowledge and experience.
• Experience of administrative processes and team-based service support.
• Understanding of information governance, data protection and confidentiality.
• Experience using digital systems for information recording and reporting.

Responsibilities

• Provide engagement and administrative support to the Powys Living Well Service.
• Onboard, follow up and chase service users per scripts and procedures.
• Complete referral forms during engagement calls as required.
• Use digital trackers and reporting tools to support service delivery and monitoring.
• Record engagement activity and outcomes accurately in approved systems.
• Answer incoming calls as part of the administrative team and route enquiries.

Skills

Plan & prioritise workload

Teamwork

Communication

Digital systems

Attention to detail

Welsh language

Education

NVQ Level 3 or equivalent

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Powys Teaching Health Board is seeking an Engagement and Administration Officer to join the Powys Living Well Service. The role delivers clerical and data management support, with strong computer literacy and ability to work with health professionals and service users.

You will manage onboarding, follow-up, and routine calls, maintaining accurate records in digital systems and contributing to service monitoring and reporting. Welsh language willingness is welcome.