Engagement & Admin Officer - Health & Wellbeing Service

NHS; Bronllys; Remote; GBP 27,000 - 28,000; Full time

Job summary

Powys Teaching Health Board is recruiting an Engagement and Administration Officer to join the Powys Living Well Service. The role focuses on clerical and administrative support, engaging with service users, and maintaining accurate digital records.

The successful candidate will demonstrate strong computer literacy, data management, and interpersonal communication skills. We value Welsh language development and offer training to support service delivery within a collaborative health‑care

Qualifications

• Educated to NVQ Level 3 or equivalent knowledge and experience.
• Knowledge of administrative processes and providing effective support within a team.

Responsibilities

• Provide engagement and administrative support to Powys Living Well Service.
• Onboard, follow up and chase service users as per scripts.
• Complete referral forms during engagement calls as needed.
• Use digital systems and trackers to support service delivery and reporting.
• Record engagement activity and outcomes in approved systems.

Skills

Prioritise workload

Teamwork

Communication skills

Digital systems

Attention to detail

Welsh language ability

Education

NVQ Level 3

Tools

Microsoft Office

Job description

Powys Teaching Health Board is recruiting an Engagement and Administration Officer to join the Powys Living Well Service. The role focuses on clerical and administrative support, engaging with service users, and maintaining accurate digital records.

The successful candidate will demonstrate strong computer literacy, data management, and interpersonal communication skills. We value Welsh language development and offer training to support service delivery within a collaborative health‑care