Welfare Support Officer – Part time

Honeycomb Jobs Ltd; Belfast City District; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Temporary part-time opportunity

22.2 hours per week

Job summary

Honeycomb Jobs Ltd is seeking a Welfare Support Officer on a temporary, part-time basis to work alongside the Welfare Co-ordinator and coordinate processes that support applicants.

You will liaise with community-based Welfare Advisors, manage information with GDPR, and contribute to reporting and policy development while supporting victims where needed.

Qualifications

• Experience in administrative or welfare support roles.
• Strong information management and record-keeping with attention to detail.
• Experience handling confidential information with GDPR understanding.
• Ability to manage competing priorities and work independently.

Responsibilities

• Develop and coordinate processes to support applicants.
• Liaise with community-based Welfare Advisors and the Scheme Administrator.
• Maintain accurate records and management information systems, ensuring GDPR compliance.
• Support development and coordination of processes and systems used by Welfare Advisors.
• Build and maintain relationships with stakeholders including the Scheme Administrator and partners.
• Act as a point of contact for queries and concerns related to applications.

Skills

Administration

Communication

GDPR knowledge

Job description

The Company

Honeycomb is delighted to be working alongside a well-established organisation within the community and voluntary sector to recruit a Welfare Support Officer on a temporary, part-time basis.

The Role

Working alongside the Welfare Co-ordinator, you will help develop and coordinate processes that support applicants, liaise with community-based Welfare Advisors and ensure relevant information is managed and shared appropriately.

Key responsibilities will include:

• Developing an understanding of the government Payment Scheme and its underpinning legislation.
• Locating, reviewing and collating relevant information held on file for applicants and the Scheme Administrator.
• Maintaining accurate records and management information systems, ensuring all sensitive information is handled in line with GDPR requirements.
• Supporting the development and coordination of processes and systems used by Welfare Advisors across community and voluntary sector organisations.
• Building and maintaining relationships with key stakeholders, including the Scheme Administrator and community partners.
• Acting as a point of contact for queries and concerns relating to individual applications where direct support is being provided.
• Supporting the identification of training and development needs across staff and funded organisations.
• Contributing to reporting, service improvements and the development of policies and procedures.

The Person

The successful candidate will be highly organised, have excellent communication skills and be comfortable working with sensitive information and a range of stakeholders.

We would be particularly interested in candidates who can demonstrate:

• Experience in an administrative, welfare support, community or voluntary sector role.
• Strong information management and record-keeping skills, with excellent attention to detail.
• Experience handling confidential and sensitive information, with an understanding of GDPR.
• The ability to build positive working relationships with a range of internal and external stakeholders.Excellent written and verbal communication skills.
• The ability to manage competing priorities, work independently and use initiative.
• An interest in supporting victims and an understanding of the challenges they may face would be advantageous.

The Package & Benefits

• Temporary part-time opportunity.
• 22.2 hours per week.

Disclaimer

Honeycomb is committed to providing equal opportunities to all applicants. We welcome applications from all suitably qualified candidates and are happy to discuss any reasonable adjustments required throughout the recruitment process.