Welfare Support Officer - Part Time

VanRath Search & Selection; Belfast City District; Vor Ort; GBP 27.000 - 34.000; Teilzeit

Zusammenfassung

VanRath are seeking a Welfare Support Officer on a part-time basis in Belfast. The role supports victims and survivors through the Troubles Permanent Disablement Payment Scheme, coordinating welfare advice and ensuring accurate records under GDPR.

The position runs for 3 months initially, with 22.2 hours per week and a pro-rata salary of £30,458 per annum. Applicants should have strong data handling experience and capability in reporting, using MS Office tools for client-focused outcomes.

Qualifikationen

• Experience handling high volumes of sensitive client data.
• Strong communication with clients with varying needs.
• Experience developing reporting templates and progress updates.
• Experience with GDPR and data protection requirements.
• Experience in community/voluntary or statutory environments.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).

Aufgaben

• Develop an understanding of the Troubles Permanent Disablement Payment Scheme and its underpinning legislation.
• Locate, identify and collate information for release to applicants and/or the Scheme Administrator.
• Maintain accurate records of interactions and correspondence, updating management information systems.
• Ensure sensitive client information is managed in accordance with GDPR and data protection requirements.
• Support Welfare Co-ordinator in developing processes and support systems for Welfare Advisors.
• Maintain knowledge of welfare system relating to victims, survivors and families for appropriate support pathways.
• Assist with identifying training and support needs across staff and funded organisations.
• Liaise with the Scheme Administrator, Victims' Payments Board and other stakeholders.
• Act as a point of contact for queries arising from applications.
• Collate information and contribute to programme-level outcome reports and updates.
• Identify opportunities to improve operational systems and procedures.

Kenntnisse

Data protection

Communication

Reporting

GDPR

Microsoft Office

Ausbildung

5 GCSEs including English & Maths

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Jobbeschreibung

Welfare Support Officer - Part Time (CB122677) Belfast, Northern Ireland

Salary: GBP15.83 - GBP15.83 per hour

Welfare Support Officer

Duration:3 months initially
Hours:22.2 per week
Salary:£30,458 per annum (pro rata)
Location:Belfast
VANRATH are recruiting for aWelfare Support Officerto join a dedicated team supporting victims and survivors accessing assistance through the Troubles Permanent Disablement Payment Scheme.

Within this role, you will support the coordination of welfare advice services connected to the Troubles Permanent Disablement Payment Scheme (TPDPS). The organisation does not administer the scheme or determine individual eligibility, but plays an important role in coordinating support, collating relevant information and engaging with applicants where required.

About you

• 5 GCSEs at grades A–C, including English and Maths, or equivalent.
• A minimum of 2 years' practical experience working with and processing high volumes of sensitive client information in line with data protection regulations and statutory timeframes.
• A minimum of 2 years' experience using written, non-verbal and verbal communication skills to engage effectively with clients with both non-complex and complex needs.
• Experience developing and delivering reporting templates, management reports and progress updates.
• Experience delivering application-based schemes with a focus on client outcomes.
• Experience working within a community, voluntary or statutory environment with clients experiencing trauma, mental health and/or physical health issues.
• Experience using Microsoft Office, including Word, Excel and Outlook.

What you'll do

• Develop an understanding of the Troubles Permanent Disablement Payment Scheme and its underpinning legislation.
• Locate, identify and collate relevant information held by the organisation for release to applicants and/or the Scheme Administrator.
• Maintain accurate records of interactions and correspondence, ensuring management information systems are regularly updated.
• Ensure sensitive client information is managed in accordance with GDPR and data protection requirements.
• Support the Welfare Co-ordinator in developing and coordinating processes and support systems for Welfare Advisors working within community and voluntary sector organisations.
• Maintain knowledge of the welfare system relating to victims, survivors and their families to ensure appropriate support pathways.
• Assist with identifying training and support needs across staff and funded organisations, helping to build capacity and improve service quality.
• Liaise with the Scheme Administrator, the Victims' Payments Board and other relevant stakeholders.
• Act as a point of contact for queries and concerns arising from applications where direct support is being provided.
• Collate information and contribute to programme-level outcome reports, management updates and service improvement.
• Identify opportunities to improve operational systems, processes, policies and procedures.