Welfare Support Officer - Flexible Working & Development

Liverpool City Council; Liverpool; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Flexible working

Generous annual leave

Local Government Pension Scheme

Training and development

Employee support programs

Job summary

Liverpool City Council is hiring a Welfare Assistance Officer based at Cunard Building, Water Street, Liverpool. You will assess applications, deliver emergency support, and help residents access vouchers, essential items and utility assistance.

Join a compassionate, detail‑oriented team in the Finance & Resources business unit. You will maintain records, communicate with applicants, and collaborate with internal teams and external organisations.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to handle confidential and sensitive information.
• Experience working with vulnerable groups or in customer service.
• Proficiency with IT systems and digital tools.

Responsibilities

• Evaluate applications in line with Council guidelines.
• Communicate with applicants and collect supporting documentation.
• Determine awards and provide support where eligible.
• Maintain accurate case records and reporting.
• Collaborate with internal teams and external organisations.

Skills

Excellent communication

Interpersonal skills

Confidential information handling

IT systems and digital tools

Experience with vulnerable groups or客户

Tools

IT systems

Job description

Liverpool City Council is hiring a Welfare Assistance Officer based at Cunard Building, Water Street, Liverpool. You will assess applications, deliver emergency support, and help residents access vouchers, essential items and utility assistance.

Join a compassionate, detail‑oriented team in the Finance & Resources business unit. You will maintain records, communicate with applicants, and collaborate with internal teams and external organisations.