Emergency Welfare Support Officer

Liverpool European Partnership; Liverpool; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

27 days + holidays (pro rata)

Flexible / Agile working

Local Government Pension Scheme

Career development & training

Health & wellbeing support

Cycle to work

Car salary sacrifice (Drive Time)

Enhanced leave

Gym membership discounts

Employee volunteering scheme

Medicash

Job summary

Liverpool City Council is seeking a compassionate Welfare Assistance Officer to assess applications and deliver emergency support to residents facing hardship. You will work with vulnerable groups to provide vouchers, essential items, and utility help.

The role requires clear communication, safeguarding of confidential information, and accurate records. We offer flexible working options where possible, generous leave, pension, health benefits, and training to support career development.

Qualifications

• Evaluate applications in line with Council guidelines.
• Communicate with applicants and collect supporting documentation.
• Determine awards and issue support where eligible.
• Maintain accurate case records and reporting.
• Collaborate with internal teams and external organisations.

Responsibilities

• Evaluate applications in line with Council guidelines.
• Communicate with applicants and collect supporting documentation.
• Determine awards and issue support where eligible.
• Maintain accurate case records and reporting.
• Collaborate with internal teams and external organisations.

Skills

Excellent communication

Confidentiality handling

Vulnerable groups experience

IT systems proficiency

Job description

Liverpool City Council is seeking a compassionate Welfare Assistance Officer to assess applications and deliver emergency support to residents facing hardship. You will work with vulnerable groups to provide vouchers, essential items, and utility help.

The role requires clear communication, safeguarding of confidential information, and accurate records. We offer flexible working options where possible, generous leave, pension, health benefits, and training to support career development.