Welfare Assistance Officer

Liverpool European Partnership; Liverpool; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

27 days + holidays (pro rata)

Flexible / Agile working

Local Government Pension Scheme

Career development & training

Health & wellbeing support

Cycle to work

Car salary sacrifice (Drive Time)

Enhanced leave

Gym membership discounts

Employee volunteering scheme

Medicash

Job summary

Liverpool City Council is seeking a compassionate Welfare Assistance Officer to assess applications and deliver emergency support to residents facing hardship. You will work with vulnerable groups to provide vouchers, essential items, and utility help.

The role requires clear communication, safeguarding of confidential information, and accurate records. We offer flexible working options where possible, generous leave, pension, health benefits, and training to support career development.

Qualifications

• Evaluate applications in line with Council guidelines.
• Communicate with applicants and collect supporting documentation.
• Determine awards and issue support where eligible.
• Maintain accurate case records and reporting.
• Collaborate with internal teams and external organisations.

Responsibilities

• Evaluate applications in line with Council guidelines.
• Communicate with applicants and collect supporting documentation.
• Determine awards and issue support where eligible.
• Maintain accurate case records and reporting.
• Collaborate with internal teams and external organisations.

Skills

Excellent communication

Confidentiality handling

Vulnerable groups experience

IT systems proficiency

Job description

Job title: Welfare Assistance Officer

A bit about us:

Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet and we need people who are driven, dynamic and ready to deliver the very best for our communities. Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do. Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services. We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!

The role:Are you passionate about helping people in crisis? Do you believe everyone deserves dignity, fairness, and practical support when they need it most? Join us in making a meaningful impact across Liverpool.

We are seeking a compassionate and detail-oriented Welfare Assistance Officer to assess applications and deliver emergency support to residents facing financial hardship. This vital role combines policy knowledge with empathy, helping residents access vouchers, essential household items, and utility assistance at times of greatest need.

Key Responsibilities

• Evaluate applications in line with Council guidelines
• Communicate with applicants and collect supporting documentation
• Determine awards and issue support where eligible
• Maintain accurate case records and reporting
• Collaborate with internal teams and external organisations

We’re looking for someone with:

• Excellent communication and interpersonal skills
• Ability to handle confidential and sensitive information
• Experience working with vulnerable groups or in customer service
• Proficiency in IT systems and digital tools

Why Join Us?

This is more than just a job—it's a chance to be a voice of support for the people who make Liverpool what it is. We offer ongoing training, career development, and a supportive environment that values the difference you make every day.

Our offer to you:

• At least 27 days holiday, plus bank holidays rising to 32 after 5 years’ service (pro rata if part time) - option to purchase further days
• Agile working (role dependent) - a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception
• Part of the Local Government Pension Scheme – option to join the AVC Scheme
• Progression - opportunities and training through a wide range of high quality learning
• Health and Wellbeing - offer including Employee Assistance Programme
• Cycle to Work and Travel Pass Schemes
• Drive Time – a salary sacrifice car lease scheme
• Family friendly policies with enhanced leave
• Discounted Gym Memberships
• Employee Volunteering Scheme
• Medicash

Closing date: midnight on Friday 16th October 2026

Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities.

To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role.

If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at [e-mail].

Eligibility to work in the UK will be verified in the final stages of the selection process. All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship.

Candidates who require

Please be advised it is our understanding that this role does not meet the requirements of a skilled worker visa as set out by UK Visa and Immigration https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes . For details regarding the salary of a skilled worker visa please visit Home Office: https://www.gov.uk/government/publications/skilled-worker-visa-immigration-salary-list/skilled-worker-visa-immigration-salary-listThis is not legal advice, and we advise you to seek your own independent legal advice tailored to your own personal circumstances.