Welfare Officer - The Palm House

Incipio Group Limited; Greater London; Sur place; GBP 17 000 - 24 000; Temps partiel

Avantages offerts par ce poste

Mental health support program

Referral bonus

Discount at Incipio venues

Résumé du poste

Incipio Group Limited is seeking a Part-Time Welfare Officer (16 hours per week) to work with the Management Team during peak shifts to ensure guest safety and staff support at our Canary Wharf venue. You will help vulnerable guests, escort intoxicated patrons, and coordinate with SIA Door Supervisors and venue managers.

The role requires first-aid and conflict management readiness, reliable attendance on Friday evenings and Saturday afternoons, and clear, proactive communication.

Qualifications

• First-aid trained and able to respond quickly to injuries.
• Conflict management training or experience handling difficult situations.
• Calm and clear communication with guests and team during busy periods.
• Experience in late-night bar/venue security or operations is preferred.

Responsabilités

• Monitor guests for vulnerability and safety on peak shifts.
• Escort intoxicated or at-risk guests from the venue when required.
• Support bar and security teams during dispersal and after refusals of service.
• Document welfare interventions and report to duty manager.

Connaissances

First-aid trained

Conflict management

Calm under pressure

Communication

Outils

Radio earpiece

Description du poste

Part Time Welfare Officer - 16 hours per week. . The Welfare Officer's role is to work closely with the Management Team, on peak shifts, ensuring all. . guests and team are safe. This includes ensuring any vulnerable guests are looked after and supported,. . any intoxicated guests are safely escorted from the venue, identifying and reporting drug use,. . supporting the team with refusal of service, ensuring there is water for guests to drink and reporting on. . all Safety Security and Licensing activities.. . Welfare Officers are a licensed condition and must be on duty Friday evenieng and Saturday afternoon to closing time.. . They must be clearly identifiable and work to support both the SIA Door Supervisors and the Venue. . Management where guests may be considered vulnerable.. . You lead by example, turning up to work with good personal hygiene, in uniform, on time and ready. to proactively contribute to your shift..

What you'll be getting up to:

• Monitor all guests within the venue, identifying any guest who may show signs of vulnerability.
  • Intoxication (slurred speech, unsteady on their feet, sleeping, vomiting etc)
  • Unwanted attention
  • Being left alone by friends/ colleagues
  • Limited access to phones/ internet to book transport
  • Showing signs of distress
• Approach guests who appear vulnerable in a friendly and open manner, asking if they need any help or support. They should maintain good communication with the Manager on duty and SIA. Door Team on any concerns throughout the shift.
• Support the Bar Team after refusal of alcohol sales are made and / or guests are asked to leave by. SIA Door Supervisors. Ensure the guest involved is:
  • Taken to the nominated welfare space, away from loud music and crowds.
  • Reunited with friends or colleagues.
  • Offered water.
  • Offered support in getting home (i.e. by booking a taxi, escorting them to local transport. links etc).
  • Able to leave the venue without risk of personal injury.
• Support the Duty Manager, SIA Door Supervisors and at times Canary Wharf Private Security. during the dispersal period, monitoring guests as they leave the premises and offering support. to guests as required.
• Log all interventions of welfare in the 'Welfare Log' at the close of business. This must include. the time, details of the support offered and the resolution. These must be checked by the. duty manager and cross referenced against all refusal of alcohol sales.

Who You Will Be:

• Caring and empathetic.
• A great communicator.
• Have a calm head in what can be overwhelming situations.
• Someone with experience within late night bars/ venues as either an operator or security.
• Strong spatial awareness.
• Friendly, approachable and helpful.
• Able to multi task.
• Be extremely reliable, trustworthy and integral.

You must be:

• First-aid trained.
• Conflict Management Trained.

We will provide:

• Radio and ear piece.
• High Visibility vest with 'Welfare Officer' on the reverse.
• Map of Canary Wharf and awareness of local transport links.
• Access to a fully stocked first aid kit in the 'welfare space'.
• Access to PET water bottles in the 'welfare space'.
• Access to site phone to support ordering Taxis.
• Access to local taxi contact numbers.
• Welfare Log Book.

BENEFITS + BEST BITS.

• Tronc paid fairly and equally.
• 60% of our management teams have been promoted internally..
• Mental Maintenance: Therapy for free.
• Referral Bonus: refer a friend and once they have passed their probation you receive a bonus.
• Career support and opportunities to develop within the Career Pathway, expanding in your role as the business grows.
• Company awards to celebrate team and regular events.
• Incipio FC + Seasonal Socials.
• Incentive trips sponsored by Brands (Think Wine trips to Portugal and Ski Trips to France).
• Enhanced Maternity, Paternity and Adoption leave.
• 50% discount for food and drink in all Incipio venues.
• Award winning Learning & Development programmes.
• Sunday Times Best Places to Work Employer.
• Award winning Diversity Programme.
• Incipio & Inclusivity.

We're all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams.

We welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you.

If you need any adjustments during the application process, just let us know. We've got you!

About Incipio Group Limited:
Bring yourself to work.. . We curate beautiful spaces with vibrant atmospheres for great times

Experience: Not required
Employment: Part-time
Salary: from £15 hourly