Nighttime Welfare Officer (Part-Time, 16 hrs/wk)

Incipio Group; Greater London; On-site; GBP 13,000 - 16,000; Part time

Benefits offered by this job

Tronc paid fairly and equally

Therapy for free (Mental Maintenance)

Referral bonus

Career development opportunities

Awards & team events

Incipio FC + Seasonal socials

Sponsored trips

Enhanced parental leave

Food and drink discount 50%

Learning & Development programs

Sunday Times Best Places to Work

Job summary

Incipio Group is seeking a Part Time Welfare Officer for 16 hours per week to work with the Management Team at Canary Wharf venues. You will monitor guests, identify vulnerability, assist with refusal of alcohol, and coordinate with SIA Door Supervisors to keep everyone safe.

You must be first-aid and conflict management trained, reliable and calm, with experience in late-night venues. The role includes supporting after hours dispersal, logging interventions, and helping guests get home safely.

Qualifications

• First-aid trained
• Conflict Management Trained

Responsibilities

• Monitor all guests within the venue, identifying any guest who may show signs of vulnerability through intoxication, unwanted attention, being left alone, limited access to phones, or distress.
• Approach guests who appear vulnerable in a friendly and open manner, maintaining communication with the Manager on duty and SIA Door Team on concerns.
• Support Bar Team after refusal of alcohol sales, taking guests to the welfare space, reuniting them with friends, offering water and help with getting home (taxi or transport links).
• Assist the Duty Manager, SIA Door Supervisors during dispersal and monitor guests as they leave, providing support as required.
• Log all welfare interventions in the Welfare Log at close of business, time-stamping details and resolutions for duty manager review.

Skills

Caring and empathetic

Great communicator

Calm under pressure

Venue experience

Situational awareness

Job description

Incipio Group is seeking a Part Time Welfare Officer for 16 hours per week to work with the Management Team at Canary Wharf venues. You will monitor guests, identify vulnerability, assist with refusal of alcohol, and coordinate with SIA Door Supervisors to keep everyone safe.

You must be first-aid and conflict management trained, reliable and calm, with experience in late-night venues. The role includes supporting after hours dispersal, logging interventions, and helping guests get home safely.