Deputy General Manager - The 411

Incipio Group; Greater London; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Therapy for free

50% food and drink discount

Career development opportunities

Bonus scheme

Mental health support

Earned wage access (WageStream)

Job summary

Incipio Group is seeking a Welfare Officer (part-time, 16 hours per week) for a Canary Wharf venue in London. You will monitor guests for vulnerability, provide support, and coordinate with the on-site management and SIA team to keep the venue safe and compliant.

The role requires caring, empathy, reliability, and prior security/venue experience. Benefits include discounts, mental health support, and development opportunities within the Incipio brands.

Qualifications

• Caring and empathetic with a calm head in overwhelming situations.
• Experience in late night bars/venues as operator or security.
• Reliable, trustworthy and integral with strong observational skills.

Responsibilities

• Monitor guests to identify vulnerability and provide assistance as needed.
• Approach and support vulnerable guests while coordinating with duty manager and security.
• Assist the Bar Team after refusal of alcohol sales and manage dispersal support.
• Log welfare interventions in the Welfare Log and report to duty manager.

Skills

Empathy

Calm under pressure

Reliability

Security experience

Communication skills

Job description

Our People are Joyful, Diverse, Authentic, Curious & Proactive.

Whether you're taking your first steps in hospitality or bringing years of experience to the industry, we'd love to hear from you. At Incipio, we believe that great guest experiences start with great people, which is why we place team development, wellbeing, diversity, and inclusion at the heart of everything we do.

From day one, you'll have access to training, development opportunities, and industry leading courses that empower you to take ownership of your career pathway. We foster a culture where every team member is encouraged to learn, grow, and contribute, regardless of their role or level of experience.

Through collaborative projects, creative initiatives, rewarding incentives, and a strong focus on team welfare and mental health, we create opportunities for our people to connect, develop new skills, and achieve their full potential.

At Incipio, you'll be part of a vibrant, ambitious team where your ideas are valued, your growth is supported, and your success is celebrated.

THE INCLUSION COLLECTIVE
Get involved with Incipio’s Diversity, Equity & Inclusion initiative – be the positive impact you want to see!

INCENTIVES & REWARDS
Get rewarded for going above and beyond for our guests and your team

UNFORGETTABLE EXPERIENCES AT EVERY CAREER STAGE
We offer experience led engagement opportunities to everyone on the Career Pathway

WAGESTREAM
Access your earnt wages, create savings pot, access to discounts, and financial coaching

GET QUALIFIED
Get your Personal License, WSET Level 2 in Wine or Spirits, Mental Health First Aid, First Aid, Fire Marshal or complete an apprenticeship at Incipio

WE’RE HERE TO HELP*
Health, Dental and Optical insurance - claim back your glasses or get a GP appointment quickly

INCIPIO IMPACT BONUS SCHEME*
We offer a competitive bonus scheme that rewards performance, dedication, and contribution to Incipio’s success

MENTAL MAINTENANCE
Up to 6 Therapy sessions for free with our partner Self Space, with the option to extend

BRING YOUR MATE OR A DATE
50% off food and drinks in all our venues for you and up to 5 of your friends or family

Part Time Welfare Officer - 16 hours per week

The Welfare Officer’s role is to work closely with the Management Team, on peak shifts, ensuring all guests and team are safe. This includes ensuring any vulnerable guests are looked after and supported, any intoxicated guests are safely escorted from the venue, identifying and reporting drug use, supporting the team with refusal of service, ensuring there is water for guests to drink and reporting on all Safety Security and Licensing activities.

Welfare Officers are a licensed condition and must be on duty Friday evenieng and Saturday afternoon to closing time.

They must be clearly identifiable and work to support both the SIA Door Supervisors and the Venue Management where guests may be considered vulnerable.

What you’ll be getting up to:

• Monitor all guests within the venue, identifying any guest who may show signs of vulnerability
• Through:
  • Intoxication (slurred speech, unsteady on their feet, sleeping, vomiting etc)
  • Unwanted attention
  • Being left alone by friends/ colleagues
  • Limited access to phones/ internet to book transport
  • Showing signs of distress
• Approach guests who appear vulnerable in a friendly and open manner, asking if they need any help or support. They should maintain good communication with the Manager on duty and SIA Door Team on any concerns throughout the shift
• Support the Bar Team after refusal of alcohol sales are made and / or guests are asked to leave by SIA Door Supervisors. Ensure the guest involved is:
  • Taken to the nominated welfare space, away from loud music and crowds
  • Reunited with friends or colleagues
  • Offered water
  • Offered support in getting home (i.e. by booking a taxi, escorting them to local transport
  • Able to leave the venue without risk of personal injury
• Support the Duty Manager, SIA Door Supervisors and at times Canary Wharf Private Security during the dispersal period, monitoring guests as they leave the premises and offering support to guests as required
• Log all interventions of welfare in the ‘Welfare Log’ at the close of business. This must include the time, details of the support offered and the resolution. These must be checked by the duty manager and cross referenced against all refusal of alcohol sales

You lead by example, turning up to work with good personal hygiene, in uniform, on time and ready to proactively contribute to your shift.

Who You Will Be:

• Caring and empathetic
• Have a calm head in what can be overwhelming situations
• Someone with experience within late night bars/ venues as either an operator or security
• Friendly, approachable and helpful
• Be extremely reliable, trustworthy and integral

You must be:

We will provide:

• Radio and ear piece
• High Visibility vest with ‘Welfare Officer’ on the reverse
• Map of Canary Wharf and awareness of local transport links
• Access to a fully stocked first aid kit in the ‘welfare space’
• Access to PET water bottles in the ‘welfare space’
• Access to site phone to support ordering Taxis
• Access to local taxi contact numbers

BENEFITS + BEST BITS

• Tronc paid fairly and equally
• 60% of our management teams have been promoted internally.
• Mental Maintenance: Therapy for free
• Referral Bonus: refer a friend and once they have passed their probation you receive a bonus
• Career support and opportunities to develop within the Career Pathway, expanding in your role as the business grows
• Company awards to celebrate team and regular events
• Incipio FC + Seasonal Socials
• Incentive trips sponsored by Brands (Think Wine trips to Portugal and Ski Trips to France)
• Enhanced Maternity, Paternity and Adoption leave
• 50% discount for food and drink in all Incipio venues
• Award winning Learning & Development programmes
• Sunday Times Best Places to Work Employer
• Award winning Diversity Programme

We’re all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That’s why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We’ve got you!

OUR BRANDS

If you are interested in working with Incipio Group and there isn’t an opportunity that suits you