Welfare Benefits Caseworker

WMJobs; Worcester; On-site; GBP 22,000 - 23,000; Part time

Job summary

Citizens Advice Worcester & Herefordshire (Operating as Citizens Advice Worcester) is seeking a Welfare Benefits Caseworker to work in Worcester on a part-time basis (28 hours per week). The role involves handling a full range of welfare benefits, preparing and presenting cases, negotiating with third parties, and assisting with supervision of volunteers.

Initial funding is until March 2028; salary FTE £29,071–£31,015 with pro rata figures £22,000–£23,471 depending on experience.

Responsibilities

• Provide casework across the full range of welfare benefits, including preparing and presenting cases to statutory bodies, tribunals and courts as appropriate, negotiating with third parties, and supporting clients with calculations, correspondence and calls where necessary.
• Also assist with supervision and training of volunteers where required.

Job description

Citizens Advice, Worcester,

Welfare Benefits Caseworker Based In Worcester

Part-time 28 Hours per week

Initially funded until March 2028

Salary: £29,071 - £31,015 FTE

FT per annum (actual pro rata £22,000 - £23,471) depending on experience.

Closing date: Monday 12 October 2026

Interview date: w/c 19 October 2026

Provide casework across the full range of welfare benefits, including preparing and presenting cases to statutory bodies, tribunals and courts as appropriate, negotiating with third parties, and supporting clients with calculations, correspondence and calls where necessary. Also, assisting with supervision and training of volunteers where required.

For all roles we are looking for an individual with recent experience of advice work. We are also willing to consider other candidates with transferable skills which meet the person specification.

Job packs on our websites: Job Vacancies – Worcester Citizens Advice and Job Vacancies – Citizens Advice Herefordshire

Or email [e-mail]

For an informal chat contact [e-mail]

Citizens Advice Worcester & Herefordshire (Operating as Citizens Advice Worcester)

Company no: 6827297 / Charity number 1128497