Welfare Benefits Caseworker

South West Community Chaplaincy; Greater London; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Generous annual leave

Employer matched pension up to 10%

Training & development

Job summary

Citizens Advice Southwark is seeking a welfare benefits caseworker to undertake casework supporting clients in accessing welfare entitlements and other financial assistance. The role involves working from our Peckham and Walworth offices and outreach locations across Southwark and South East London.

To be successful you will need at least one year of paid or unpaid advice experience, strong knowledge of welfare benefits, and a commitment to the Citizens Advice aims and Equal Opportunities

Qualifications

• At least one year’s full-time (or part-time equivalent) experience of advice work.
• In-depth knowledge of welfare benefits including disability and sickness.
• Commitment to the aims and principles of Citizens Advice, including Equal Opportunities policies.

Responsibilities

• Undertake casework assisting clients to access their welfare entitlements and other financial help.

Skills

Advice-work experience

Welfare benefits knowledge

Equal opportunities understanding

Job description

“Providing free, independent, confidential and impartial advice”

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns.

Citizens Advice Southwark provides outreach advice service in hospitals across South East London as well as from our main offices in Peckham and Walworth. We are seeking to recruit a welfare benefits caseworker to undertake casework assisting clients to access their entitlements to welfare benefits and other sources of financial help.

To be successful you will need:

• At least one year’s full time (or part time equivalent) paid or unpaid recent experience of advice work. This should include advising and undertaking casework on complex cases in social welfare law.
• Demonstrable in-depth knowledge of welfare benefits including those related to disability and sickness.
• An understanding of and commitment to the Aims and Principles of the Citizens Advice service including Equal Opportunities policies.

Closing date: 9.00am Monday 14 September 2026

Interviews: Friday 18 September 2026

We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.