Welfare Benefits Caseworker

We Manage Jobs(WMJobs); Worcester; On-site; GBP 22,000 - 23,000; Part time

Job summary

Citizens Advice Worcester is seeking a Welfare Benefits Caseworker to join our team in Worcester on a part-time basis (28 hours per week). The role is funded initially until March 2028 with a pro rata salary of £22,000–£23,471 per year, depending on experience.

The post involves providing casework across the full range of welfare benefits, preparing and presenting cases to tribunals as required, and supporting clients with calculations, correspondence and calls.

Qualifications

• Recent experience of welfare benefits advice work.
• Willing to consider candidates with transferable skills that meet the person specification.

Responsibilities

• Provide casework across welfare benefits, including preparing and presenting cases to tribunals and courts as appropriate, negotiating with third parties, and supporting clients with calculations, correspondence and calls.
• Assist with supervision and training of volunteers where required.

Skills

Advice work experience

Transferable skills

Job description

Welfare Benefits Caseworker based in Worcester

Part-time 28 Hours per week

Initially funded until March 2028

Salary: £29,071 - £31,015 FTE FT per annum (actual pro rata £22,000 - £23,471) depending on experience.

Closing date: Monday 12 October 2026

Interview date: w/c 19 October 2026

Provide casework across the full range of welfare benefits, including preparing and presenting cases to statutory bodies, tribunals and courts as appropriate, negotiating with third parties, and supporting clients with calculations, correspondence and calls where necessary. Also, assisting with supervision and training of volunteers where required.

For all roles we are looking for an individual with recent experience of advice work. We are also willing to consider other candidates with transferable skills which meet the person specification.

Job packs on our websites Job Vacancies – Worcester Citizens Advice and Job Vacancies – Citizens Advice Herefordshire

Citizens Advice Worcester & Herefordshire (Operating as Citizens Advice Worcester)

Company no: 6827297 / Charity number 1128497