Technical Supervisor / Money Advice Caseworker

South West Community Chaplaincy; Greater London; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Generous annual leave

Employer matched pension up to 10%

Training and development opportunities

Job summary

Citizens Advice Southwark is seeking a welfare benefits caseworker to undertake casework assisting clients to access their entitlements to welfare benefits and other sources of financial help.

The role requires at least one year of experience in advice work, a solid knowledge of welfare benefits (including disability and sickness benefits), and a commitment to the aims and principles of the Citizens Advice service, including equal opportunities policies. Closing date 14 September 2026.

Qualifications

• At least one year’s full time (or part time equivalent) paid or unpaid recent experience of advice work.
• Demonstrable in-depth knowledge of welfare benefits including those related to disability and sickness.
• An understanding of and commitment to the Aims and Principles of the Citizens Advice service including Equal Opportunities policies.

Responsibilities

• Undertake welfare benefits casework and assist clients to access their entitlements to welfare benefits and other financial help.

Skills

Experience in advice work

Knowledge of welfare benefits

Understanding of Equal Opportunities

Job description

“Providing free, independent, confidential and impartial advice”

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns.

Citizens Advice Southwark provides outreach advice service in hospitals across South East London as well as from our main offices in Peckham and Walworth. We are seeking to recruit a welfare benefits caseworker to undertake casework assisting clients to access their entitlements to welfare benefits and other sources of financial help.

To be successful you will need:

• At least one year’s full time (or part time equivalent) paid or unpaid recent experience of advice work. This should include advising and undertaking casework on complex cases in social welfare law.
• Demonstrable in-depth knowledge of welfare benefits including those related to disability and sickness.
• An understanding of and commitment to the Aims and Principles of the Citizens Advice service including Equal Opportunities policies.

Closing date: 9.00am Monday 14 September 2026

Interviews: Friday 18 September 2026

We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.