Welfare Benefits Advisor - Hybrid & Client Support

Citizens Advice BANES; Mansfield; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Disability Confident employer

Job summary

Citizens Advice North Nottinghamshire is seeking a Caseworker to join the Welfare Benefit Team. This hybrid role will involve helping clients face to face in Mansfield and Worksop, by phone, email and other channels, providing accurate welfare benefit advice.

You don't need a welfare benefit background; we value customer service experience and the ability to deal empathetically with clients. The role supports clients through stressful times and aims to ease financial burden with clear, high

Qualifications

• Experience of customer service and ability to deal empathetically with clients.
• Willingness to work face-to-face, telephone, and email with clients.

Responsibilities

• Advise on welfare benefits available to clients.
• Help explore client’s situation and provide budgeting and money-saving guidance.

Job description

Citizens Advice North Nottinghamshire is seeking a Caseworker to join the Welfare Benefit Team. This hybrid role will involve helping clients face to face in Mansfield and Worksop, by phone, email and other channels, providing accurate welfare benefit advice.

You don't need a welfare benefit background; we value customer service experience and the ability to deal empathetically with clients. The role supports clients through stressful times and aims to ease financial burden with clear, high