Welfare Benefits Navigator & Client Advocate

CITIZENS ADVICE; Bradford; On-site; GBP 28,000 - 38,000; Full time

Job summary

Citizens Advice is seeking a role focused on welfare benefit advice, client empowerment and proactive casework. You will interview clients, assess entitlements, advise on emergency issues, and refer to grants or food bank services when appropriate.

You will maintain case records and contribute to research and campaigns through data collection and case studies. The post requires strong communication, the ability to manage multiple cases, and a collaborative approach to service delivery within a

Qualifications

• Experience delivering welfare benefit advice in social welfare context (desirable).
• Experience in an advice/information organisation (desirable).
• Ability to engage with clients across channels (webchat, telephone).
• Experience balancing multiple priorities with a high workload.

Responsibilities

• Interview clients to understand problems and empower them to set priorities.
• Offer comprehensive welfare benefits checks and entitlements.
• Assess eligibility for grants and signpost as needed.
• Maintain detailed case records for continuity and reporting.
• Support research and campaigns through data collection and case studies.
• Collaborate with the team to deliver services and uphold quality.

Skills

Welfare benefit advice

Client interviewing

Empowering clients

Communication (verbal & written)

Team collaboration

Time management

Education

CPD commitment

Tools

Cloud-based systems

Word processing

Spreadsheets

Email

Job description

Citizens Advice is seeking a role focused on welfare benefit advice, client empowerment and proactive casework. You will interview clients, assess entitlements, advise on emergency issues, and refer to grants or food bank services when appropriate.

You will maintain case records and contribute to research and campaigns through data collection and case studies. The post requires strong communication, the ability to manage multiple cases, and a collaborative approach to service delivery within a