Welfare Benefit Caseworker

Citizens Advice BANES; Sefton; On-site; GBP 24,000 - 30,000; Full time

Job summary

Citizens Advice Sefton is seeking an experienced adviser to join our welfare benefits team, providing high-quality advice to people across Sefton.

You will advise clients on welfare benefits, Universal Credit, debt and wider social welfare issues, and work from our offices and outreach locations including community venues, job centres and mental health settings.

Qualifications

• Recent benefits advice experience.
• Strong communication and advocacy skills.
• Ability to manage a busy workload.
• Commitment to equality and diversity.

Responsibilities

• Advise clients on welfare benefits, Universal Credit, debt and wider social welfare issues.
• Work from our offices and outreach locations including community venues, job centres and mental health settings.

Skills

Benefits advice

Communication skills

Advocacy skills

Workload management

Job description

Citizens Advice Sefton is looking for an experienced adviser to join our welfare benefits team, providing high-quality advice and support to people across Sefton.

You will advise clients on welfare benefits, Universal Credit, debt and wider social welfare issues, working from our offices and outreach locations including community venues, job centres and mental health settings.

You should have recent benefits advice experience, strong communication and advocacy skills, the ability to manage a busy workload, and a commitment to equality, diversity and the aims of Citizens Advice.

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