Welcome & Service Team Member

National Trust for Places of Historic Interest or Natural Beauty; Sutton-on-Sea; On-site; GBP 12,000 - 16,000; Part time

Benefits offered by this job

Substantial pension scheme

Free entry to National Trust places

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Job summary

Sandilands, Huttoft Bank, Sutton-on-Sea, LN12 2SE, is seeking a Welcome & Service Team Member to deliver a warm welcome and information to visitors. You will join a small team, work 26.25 hours over four days, with shifts 9am-4pm, weekends on a rota and occasional evenings.

The role involves engaging with visitors, answering queries, promoting membership, and supporting events and social media promotions to enhance the visitor experience.

Qualifications

• Experience delivering friendly customer service and information to visitors.
• Proactive in helping visitors and growing membership where possible.
• Comfortable working as part of a small team and on own initiative.

Responsibilities

• Deliver a warm, informative welcome and share correct information with visitors.
• Answer queries and tailor information to meet visitors' needs.
• Support membership growth and participate in property events and social media promotion.
• Provide excellent service to ensure visitors have a memorable day.

Skills

Customer service

Team player

Well-organised

Adaptable

Willing to learn

Job description

As the public face of Sandilands, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

Contract/duration: Permanent

Hours/working pattern: You’ll work 26.25 hours per week over fours days. Your shift times will be 9am-4pm. You’ll be required to work weekends as part of a rota and occasional evenings.

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

Reporting to the Site Manager, you’ll be part of a small team working at Sandilands as part of the Lincolnshire Coast portfolio. It's a really exciting time to join the team as we fully open the site to visitors as the six year project to create a place where people and nature thrive together at Sandilands. You’ll have the opportunity to help shape the visitor welcome and support the team in delivering a great visitor experience.

What you'll be doing

Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can.

You’ll be motivated to achieve targets and confidently talk to visitors about supporting the National Trust, by helping to grow our membership. No two days are the same, so you may also be involved in key property events and social media promotion.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone that's committed to delivering great customer service.

Who we're looking for

We’d love to hear from you if you’re:

• focused on giving great service to everyone you meet
• motivated to help achieve team targets
• a team player, but also happy to work on your own initiative
• well-organised and adaptable
• willing to learn new skills.

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

National Trust place

Sandilands, Huttoft Bank, Sutton-on-Sea, LN12 2SE

Documents

Welcome & Service Team Member - A2.pdf

Requirements

Compliance.Eligibility to Work in the UK

Additional information

Closing Date: 18th October 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here .

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.