Service Team Member

National Trust; Ilminster; On-site; GBP 23,000 - 28,000; Part time

Benefits offered by this job

Pension up to 10%

Free NT entry for you and family

Season ticket loan

EV car lease scheme

Job summary

The National Trust at Barrington Court, Ilminster, seeks a Service Team Member to support visitor operations, greet visitors, and help across different sites with a focus on delivering friendly service and solving problems.

You will join a small team on a flexible rota, helping to meet service targets while providing a positive visitor experience. Competitive benefits apply.

Qualifications

• Compliance with UK working eligibility.

Responsibilities

• Greet and help visitors across different sites and areas.
• Restock shop shelves and clear tables in the café.
• Assist in setting up and running activities and trails for visitors.
• Answer questions to help people get the most from their visit.

Skills

Great service

Confident speaking

Team player

Well-organised

Adaptable

Job description

Summary

We’re looking for a Service Team Member to join us at Barrington Court to support our busy teams across visitor operations. This is a varied and rewarding role where you’ll help us meet targets, solve problems, and deliver great service across different locations.

Salary: £5,425.88 pro rata (FTE £25,837.50 per annum)

Contract: Permanent

Hours/ working pattern: 409.50 hours per year. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the

Interview date: Thursday 17th September 2026

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What It's Like To Work Here

Reporting to the Senior Visitor Experience Officer, you’ll be part of a team of three Service Team Members working on a flexible rota basis.

Barrington Court was the first large mansion acquired by the National Trust in 1907. In the 1920s it was restored by Colonel Lyle who created a productive model estate and Grade II gardens influenced by Gertrude Jekyll include the walled Kitchen, White, Rose, Iris and Lily gardens, the gardens include orchards, arboretum and a moat. Barrington Court has a really friendly atmosphere, making it a great place to work.

At the heart of the property is a Grade 1 listed Tudor mansion which is closed for a restoration project, and a Grade 2 listed mansion and farm buildings that are open to the public. Barrington Court welcomes over 90,000 visitors between February to December. For more information please visit Barrington Court | Somerset | National Trust

What You'll Be Doing

The core part of your job is to give vital and positive support to your colleagues, wherever you’re needed, with a focus on greeting and helping visitors. No two days will be the same. You’ll work across different visitor areas and sites, helping us meet service and targets. You’ll also be on hand to resolve customer issues in a friendly and helpful way. Tasks could include welcoming visitors, restocking shelves in the shop, clearing tables in the café, helping to set up and run activities and trails, and answering questions to help people get the most out of their visit.

Who We're Looking For

• focused on giving great service to everyone you meet
• confident speaking with visitors and solving problems
• a team player, but also happy to work on your own initiative
• well-organised, adaptable, and flexible to work across different sites
• willing to learn new skills and work towards shared goals

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

National Trust place

Barrington Court, Barrington, Ilminster, TA19 0NQ

Documents

Service Team Member - Career Level A2.pdf

Requirements

Compliance.Eligibility to Work in the UK

Closing Date

6th September 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.