Welcome & Service Assistant - Barnsley

National Trust; Barnsley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A heritage organization in Barnsley is seeking an enthusiastic visitor experience assistant. You will provide a warm welcome, assist guests, and help improve visitor experiences. Responsibilities include processing admissions, tracking visitor data, and driving the access buggy. This fixed-term role offers opportunities for skill development and a friendly team environment. Competitive benefits include a pension scheme, holiday allowance, and discounts.

Benefits

Substantial pension scheme up to 10% of basic salary

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Gym membership discounts

Holiday allowance up to 32 days

Flexible working options

Employee assistance programme

Free parking at most locations

Qualifications

• Understanding of the importance of great service.
• Ability to work on your own initiative.
• Willingness to learn and develop skills.

Responsibilities

• Provide information to visitors.
• Assist with questions and requests.
• Track visitor data to improve service.
• Process admissions using the till.
• Promote membership and support fundraising.

Skills

Customer focused

Team player

Adaptable

Positive attitude

Well organized

Willing to learn new skills

Job description

Important Notice

In line with our redeployment policy, we will prioritise applications from employees who are under formal notice of redundancy.

Position Overview

As the public face of our properties, you will provide a warm, friendly welcome, give information about the property, answer questions and ensure everyone enjoys a memorable visit. Reporting to the Welcome Manager, you will be part of a friendly team of eight who take pride in welcoming every visitor with warmth and enthusiasm. Each day offers the opportunity to share your knowledge and help others discover the fascinating history and stories of our site. If you enjoy learning, talking to people, and providing excellent service in a supportive and down‑to‑earth team, you will feel right at home here. Training and support will be provided, with opportunities to develop new skills and deepen your knowledge about the site’s history, visitor experience, and the wider work we do.

You don’t need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Responsibilities

Our work revolves around creating great experiences: answering questions, assisting with requests, and ensuring every visitor has the information they need to enjoy their day. You will help us track visitor data to improve the service we offer. The role includes a mix of practical and customer‑facing responsibilities, such as opening and locking the Welcome Building, driving the access buggy to help visitors move around the site, and using the till to process admissions. You will also promote membership and support fundraising efforts, helping visitors feel inspired to get more involved or donate. A certain level of physical fitness is required, as you will be on your feet for much of the day, carrying out light physical tasks, and working in all weathers.

Candidate Qualities

• Customer focused with an understanding of the importance of great service
• A team player, but also able to work on your own initiative
• Well organized and adaptable
• Willing to learn new skills
• Have a positive attitude

Contract & Working Hours

Duration: Fixed‑term contract until 31 October 2026. This contract ends when the postholder returns to the role. It is unlikely to last more than 12 months. Total hours: 624 hours across the contract, annualised. Your salary will be paid in equal instalments over the year. Shift times will typically be a combination of 9:00‑15:30 or 10:00‑14:00 during winter, and 9:00‑16:30 or 10:00‑15:00 in summer. Working pattern includes a mix of weekday and weekend shifts to support the needs of the site, with required work over the Christmas period.

Application Process

To apply, complete our online assessment. This will help us understand more about your strengths and provide you with more information on the role.

Benefits

• Substantial pension scheme up to 10% of basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places