Welcome Host: Cathedral Visitor Experience & Engagement

Southwark Cathedral; Greater London; On-site; GBP 15,000 - 16,000; Part time

Job summary

Southwark Cathedral is seeking a friendly Welcome Host to join a busy team in central London. You will greet visitors, share information about the Cathedral and its events, and help visitors with donations and Gift Aid.

You will promote shop and cafe, direct guests to information and maps, and maintain the Welcome Desk. The Cathedral welcomes about 290,000 visitors a year and offers a rewarding place to contribute to a vibrant community.

Qualifications

• Provide a warm welcome and information about the Cathedral and its history, events, donation points and services.
• Actively engage with visitors to improve retention and satisfaction.
• Refer visitors needing pastoral care to the Day Chaplain or clergy.
• Encourage donations and facilitate Gift Aid where eligible.
• Direct visitors to the Cathedral Shop and Café and promote secondary spend.
• Promote sale of information products such as Visitor Map and Guidebook.
• Maintain the Welcome Desk and public areas with promotional materials.
• Compile a daily visitor numbers record.

Responsibilities

• Provide a warm welcome to the Cathedral, taking an active role in informing visitors about the Cathedral and its history, upcoming events, donation points, services and more.
• Proactively engage with visitors and the congregation across the site, encouraging visitor retention and satisfaction.
• Refer any visitor in need of pastoral care to the Day Chaplain or clergy.
• Encourage visitors to donate to the Cathedral and facilitate Gift Aid where eligible.
• Direct visitors to the Cathedral Shop and Café encouraging secondary spend.
• Promote the sale of information products such as the Visitor Map and Guidebook.
• Maintain the Welcome Desk and other public areas with supplies of Visitor Maps, Cathedral Guidebooks, What's On leaflets and other promotional/informational materials.
• Compile a record of visitor numbers by counting and recording daily totals.

Job description

Southwark Cathedral is seeking a friendly Welcome Host to join a busy team in central London. You will greet visitors, share information about the Cathedral and its events, and help visitors with donations and Gift Aid.

You will promote shop and cafe, direct guests to information and maps, and maintain the Welcome Desk. The Cathedral welcomes about 290,000 visitors a year and offers a rewarding place to contribute to a vibrant community.