Art Gallery Guest Experience Host — Weekend Welcomer

National Gallery; Greater London; On-site; GBP 17,000 - 21,000; Part time

Job summary

The National Gallery in London is seeking a Guest Experience Host to welcome visitors, answer questions, and guide them through the gallery experience. This front-facing role covers entrances, cloakroom support, and selling programmes or products, while promoting memberships and events using Tessitura.

You will engage with guests to deliver warm, informative and inclusive service, ensuring every visitor leaves with a memorable and enriching impression of the Gallery and its art.

Qualifications

• Experience in a guest-facing role is preferred.
• Able to work Fri–Sun, part-time hours.
• Comfort using a CRM to promote memberships and events.

Responsibilities

• Greet and assist visitors at the entrance.
• Provide information and guidance about artworks and programmes.
• Sell gallery programmes, products, and memberships.
• Use Tessitura CRM to log interactions and promotions.
• Support visitors with cloakroom and wayfinding.

Skills

Customer service

Guest engagement

CRM Tessitura

Sales & upselling

Communication

Tools

Tessitura CRM

Job description

The National Gallery in London is seeking a Guest Experience Host to welcome visitors, answer questions, and guide them through the gallery experience. This front-facing role covers entrances, cloakroom support, and selling programmes or products, while promoting memberships and events using Tessitura.

You will engage with guests to deliver warm, informative and inclusive service, ensuring every visitor leaves with a memorable and enriching impression of the Gallery and its art.