Heritage Visitor Experience Host

Church of England; Greater London; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

Southwark Cathedral welcomes applications for a Welcome Host to deliver a warm, informative visitor experience in central London. You will provide information about the Cathedral, share its history, and guide guests to events, donations points and shop facilities.

You will engage with visitors and booked groups, support tours, and refer pastoral needs to the Day Chaplain. The role supports the Cathedral’s vision while ensuring safety and safeguarding policies are followed.

Qualifications

• Experience in heritage, public engagement or visitor attraction settings.
• Proactively engaging with visitors to encourage retention and satisfaction.
• Handling customer feedback or complaints effectively.

Responsibilities

• Provide a warm welcome to visitors and share information about the Cathedral, its history, events and donation points.
• Proactively engage with visitors and congregation to boost retention and satisfaction.
• Communicate with pre-booked and un-booked tour groups requiring access to the Cathedral.
• Refer visitors needing pastoral care to the Day Chaplain or clergy.
• Encourage donations and facilitate Gift Aid where eligible; promote information platforms.
• Direct visitors to the Cathedral Shop and Café to encourage secondary spend.
• Promote information products such as Visitor Maps and Guidebooks.
• Maintain the Welcome Desk and public areas with promotional materials.
• Record daily visitor numbers and attend internal meetings/trainings.
• Comply with Health, Safety, Security and Safeguarding policies.

Skills

Customer service

Communication

Visitor engagement

Team player

Job description

Southwark Cathedral welcomes applications for a Welcome Host to deliver a warm, informative visitor experience in central London. You will provide information about the Cathedral, share its history, and guide guests to events, donations points and shop facilities.

You will engage with visitors and booked groups, support tours, and refer pastoral needs to the Day Chaplain. The role supports the Cathedral’s vision while ensuring safety and safeguarding policies are followed.