Welcome Desk Officer

York College; Bishopthorpe; On-site; GBP 14,000 - 17,000; Part time

Benefits offered by this job

Generous occupational pension scheme

Free gym membership

On-site facilities and perks

Job summary

York College welcomes applications for a Welcome Desk Officer at Sim Balk Lane campus. You will be the first point of contact for visitors, students and staff, delivering a friendly, professional and efficient service across face-to-face, email, telephone and online chat.

This 24-hour-per-week post runs during term time (39 weeks a year) with hours 8:00am–4:30pm on Monday, Thursday and Friday. You will have GCSE English and Maths (or equivalent) and proven customer-service experience, plus IT

Qualifications

• Extensive experience in delivering excellent customer service in a large, complex environment.
• Level 2 English and Maths qualifications (GCSE C/4+ or equivalent).
• Proficient in IT applications, including Microsoft Outlook and Excel; experience with database systems is advantageous.
• Thrives in a busy environment with strong organizational skills and ability to prioritise tasks.

Responsibilities

• Greet visitors and provide front-desk assistance across multiple channels.
• Answer queries, triage to appropriate service, and perform administrative tasks.
• Collaborate with colleagues across departments to ensure a smooth and positive experience for all.

Skills

Customer service

Education

GCSE English and Maths

Tools

Microsoft Outlook

Excel

Database systems

Job description

Welcome Desk Officer

Reference: SEP20260893

Expiry date: 08:00, Mon, 12th Oct 2026

Location: Sim Balk Lane campus

Benefits: Please visit the York College website to explore our range of benefits

Hours: 24 hours per week during term time*
Salary: £15,885 per annum. Plus benefits, including a Generous Occupational Pension Scheme

About the role

Our Welcome Desk Officer is a key front-facing role within our busy college environment. As the first point of contact for visitors, students, and staff, you will play an important part in creating a positive and welcoming experience. You will provide a friendly, professional, and efficient service through face-to-face interactions, email, telephone, and the college’s online chat service.

You will answer queries and triage people to the appropriate service when necessary. You will also carry out administrative tasks, collaborating with colleagues across departments to ensure a smooth, efficient, and positive experience for all students, staff and visitors.

*This post is 39 weeks a year in term time. The summer leave period will be six weeks’ continuous leave between July and August and will be determined yearly, but will roughly be the first week in July to the end of the third week in August.
The hours are 8:00am to 4.30pm on Monday, Thursday and Friday, with a half hour lunch break usually between 12:30pm-1:00pm. This role is based on-site.

About the person

You will have extensive and proven experience in delivering excellent customer service, ideally within a large, complex, customer-facing environment. You will be confident in engaging with a wide range of people and committed to providing a consistently high standard of service.

You will hold Level 2 qualifications in English and Maths, such as GCSEs at grade C/4 or above, or an equivalent qualification. Applications from candidates who do not meet this requirement but can demonstrate relevant and substantial work experience will also be considered.

You will thrive in a busy and fast-paced environment, demonstrating strong organisational skills and the ability to prioritise tasks effectively. You will remain positive, professional, and composed when working under pressure. You will be proficient in using IT applications, including Microsoft Outlook and Excel, and experience of working with database systems would be advantageous.

You will be resilient, approachable, calm, patient, and professional in your demeanour. A genuine passion for customer service, along with the ability to build positive relationships and work collaboratively with others, is essential to success in this role.

About the College

York College & University Centre is the largest further education college in the region, offering a comprehensive range of courses from Entry Level to degree level. We are committed to upholding our values of ambition, care, respect and success, and are dedicated to providing the highest standards of education and support to all our students and apprentices.

We have approximately 4,200 school leavers, 1,200 apprentices, 2,000 adult students, and 400 higher-level students studying with us.

With a vibrant working environment, excellent transport links to the city centre and surrounding area, plus on-site parking, you will find York College to be fulfilling and supportive place to work. As a member of College staff you will have full use of the College facilities including free gym membership at the Athletic Suite, our brand new state of the art gym.

Want to know more?

For an informal discussion about the role, Emma Woodward, Admissions and Information Manager, at [e-mail].

Staff benefits & Important notices

You can find full details on our job vacancies page, just below the current vacancies: Job Vacancies | York College & University Centre . Be sure to explore the range of additional benefits and perks that make York College a brilliant place to work.

Please note that we do not accept CV applications. If you are viewing this vacancy through any job board then please go to our website www.yorkcollege.ac.uk/job-vacancies and apply using our application form.

Most correspondence regarding vacancies will be sent via email, so please check your emails regularly for updates on your application. We would also advise to check your junk/spam folder as some emails may end up here depending on your mail provider settings.

Closing date: 12 October 2026 (9 am)
Interview date: 21 October 2026