Welcome Clerk

The Methodist Church in Britain; Hampstead; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

27 days annual leave + bank holidays (

NHS Pension scheme

Flexible working schemes

Salary sacrifice options

Care certificate / degree funding

Wellbeing services

Job summary

Royal Devon University Healthcare NHS Foundation Trust is seeking a 12-month fixed-term welcome clerk to support the Diabetes & Endocrine Team at the centre reception. The role combines front-of-house duties with efficient clerical administration to ensure smooth patient flow and accurate record-keeping.

Part-time contracts of 22.5 and 20 hours are offered, with potential secondment for NHS staff. The post emphasizes confidentiality, professional conduct, and compassionate communication across

Qualifications

• Experience in front-of-house reception and clerical work is preferred.
• Ability to handle confidential information with discretion and professionalism.
• Excellent communication with patients, relatives and staff.

Responsibilities

• Provide a proactive, professional welcome at centre reception as the frontline face of the Trust.
• Deliver efficient administrative and clerical support to the Diabetes & Endocrine Team.
• Communicate clearly with patients, relatives and staff to support smooth ward operations.
• Offer compassionate customer care to distressed or anxious individuals with tact.
• Maintain information security and confidentiality at all times.
• Uphold the professional image of the Trust at all times.

Skills

Front desk reception

Clerical duties

Customer service

Confidentiality

Communication skills

Job description

A 12-month fixed-term welcome clerk post at the centre reception of the Royal Devon University Healthcare NHS Foundation Trust, supporting the Diabetes & Endocrine Team. The work is front-of-house reception and an efficient clerical service, with clear communication to patients, relatives and staff. It is split across two part-time contracts of 22.5 and 20 hours, and existing NHS staff may be able to take it as a secondment. Preference goes to staff with Priority or At Risk status, including NHS At Risk staff across Devon.

What the job involves

• Provide a proactive, professional welcome at centre reception as the public face of the Trust
• Deliver an efficient administrative and clerical service to the Diabetes & Endocrine Team
• Communicate effectively with patients, relatives and staff to support the smooth running of the ward
• Give excellent customer care, including to distressed and anxious patients and relatives, with tact and empathy
• Keep all information secure and maintain confidentiality at all times
• Maintain the professional image of the Trust at all times

What’s offered

• Funding for a care certificate, degree or leadership qualifications
• Study days, CPD and rotational placements
• 27 days' paid annual leave plus bank holidays, rising to 33 days
• Occupational health services, counselling and onsite wellbeing activities
• Flexible working schemes and family friendly policies
• Staff discounts, including Blue Light Card and health service discounts
• Salary sacrifice options including an onsite nursery at Exeter, car lease and cycle to work
• NHS Pension scheme