Weekend Senior IS Assistant

University of Strathclyde; Glasgow; On-site; GBP 17,000 - 25,000; Part time

Job summary

University of Strathclyde Information Services is seeking Weekend Senior IS Assistants with established library, IT and customer service skills to join the IS Enquiries team in the Andersonian Library.

You will work Sundays 12:00–17:00 on a rota basis during term time (Sept–May) and provide frontline information and IT support to students, staff and visitors. A good general education to HNC/HND level or equivalent experience is required.

Qualifications

• Experience in a library, information or IT support service in a customer-facing role.
• Good general education to HNC/HND level or equivalent experience.
• Ability to handle a variety of enquiries and resolve problems with appropriate referrals.

Responsibilities

• Provide frontline enquiry services in the Andersonian Library on Sundays during term time.
• Support library and IT enquiries and assist customers, staff and visitors.
• Refer complex issues to the appropriate university teams as needed.

Skills

Customer service

Information services

Library & IT enquiries

Problem solving

Education

HNC/HND level

Tools

Microsoft Office

Outlook

Job description

FTE: Range of part-time, term-time posts available

Term: Open

DIRECT APPLICATIONS - NO AGENCIES PLEASE

Information Services (IS) is seeking to appoint Weekend Senior IS Assistants with established library, IT and customer service skills. Information Services is responsible for IT and Library services, and within IS Customer Services, provide a central information hub in the Library to address Library & IT enquiries, to support customers in their use of any aspect of the Digital Infrastructure of the University and to address the wide variety of issues that students and academic staff face daily in a Higher Education setting. Applicants should have experience of working in a library, information or IT support service in a customer-facing role, and a proven ability to deal with a variety of enquiries from University students, staff and visitors. The role is based within the Andersonian Library, a busy and vibrant academic environment where a broad variety of enquiries are presented. Knowledge and experience of library circulation, online services and software packages including Microsoft Office and Outlook will be of benefit, alongside knowledge and understanding of wider University processes, procedures and systems. The postholder will join the IS Enquiries team, part of the Customer Services division of Information Services. The team offers an excellent enquiry service directly to the customer, and collaborates with colleagues throughout the Library, Information Services and the University. The ability to resolve problems on receipt or to distinguish the need for onward referral of enquiries is key to the role.

You will be expected to work on a rota basis on Sundays from 1200-1700 in term time (September‑May). Shifts to be worked will be allocated in advance.

You will have a good general education to HNC / HND level, or equivalent working experience.

Library & Information Resources has a strong ethos of continuous improvement, and has been Customer Service Excellence (CSE) accredited since 2019.

Interviews are scheduled to take place on 8 September 2026.

For informal enquiries, please contact Gillian Devine, IS Enquiry Services Manager at [e-mail]

Department: Information Services (including IT)